Application Procedure

You can apply at a docomo Shop. If you apply by phone, PC, i-mode, or sp-mode, you will be sent an application form by post to fill in and then send back.

An application form (in Japanese only) will be sent to you by post. Please complete the form and send it back. The required docomo ID and password can be easily issued, so even beginners can start using right away.

Operation procedures on the actual screens are in Japanese.

When Accessing From a PC (My docomo)

24 hours a day1

An application form (in Japanese only) will be sent to you by post. Please complete the form and send it back.

• A network PIN is required to use this site.
• Operation procedures on the actual screens are in Japanese.

When Accessing From i-mode (Customer Support)

24 hours a day1

You can apply at (Various applications/procedures) via sp-mode.
A network PIN is required to apply from sp-mode.

Operation procedures on the actual screens are in Japanese.

When Accessing From a Smartphone (Customer Support)

24 hours a day1

An application form (in Japanese only) will be sent to you by post. Please complete the form and send it back.

• To apply from a DOCOMO mobile phone, call 151 (toll free, in Japanese only) without an area code.
• For inquiries in English, Portuguese, Chinese, Spanish, and Korean, and applications from landline phones, see General Inquiries (docomo Information Center).

General Inquiries (docomo Information Center)

9 a.m. to 8 p.m.

Business hours differ by shop. See the pages of individual shops for details.

Search for nearby docomo Shops

• Hearty Discount takes effect from the day of application (applicable charges billed the following month).
• Discounts for dialing and data communications charges take effect from the time of application.

Original copy of one of the following documents: Government-issued identification booklet for the physically challenged (Shintai Shogaisha Techo), government-issued identification booklet for the mentally challenged (Ryoiku Techo), or government-issued welfare booklet for the mentally ill (Seishin Shogaisha Hoken Fukushi Techo)
(When an application is made by post, copies of the necessary documents will be accepted.)

When the subscriber and user are the same person and an application for Hearty Discount is made at the same time as a new application, if the address shown on the document is different from the applicant's current address, a utility receipt (utility bill with receipt stamp or automatic bank account transfer notice with an issuing date [transaction date]), Certificate of Residence (Juminhyo), or Certificate of Registered Matters on Alien Registration issued within the last 3 months will need to be submitted. In such case, the documents must be under the applicant's name.

A letter of consent of legal parent or guardian2(bearing a legal parent or guardian's signature or seal) is required in addition to the above.

Application by a representative is accepted.

The two items below are required in addition to the above 'items required'.

• Letter of attorney bearing the subscriber's signature or written name and seal2

  The subscriber may be contacted by phone.

• Documents to verify identity of representative
  An original copy of one of the following documents is required.
  Driver's licence under the representative's name, Japanese passport, National Health Insurance Card (all must be valid), etc.

In the following cases, call the docomo Information Center at 0120-005-250 (toll free), or visit a local docomo Shop.

• If details (identification number and issuing body) have been changed
• If you are no longer qualified and have returned your identification booklet

2 A letter of consent or letter of attorney can be downloaded from Letter of Consent/Letter of Attorney Downloads.