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About DOCOMOCorporate Social ResponsibilityNTT DOCOMO Group CSR Report 2009
About the CSR Report 2009Sections: Editorial Policy / GRI Index / MOE Guidelines Index |
DOCOMO CSRSections: CSR Message of NTT DOCOMO / Top-Level Commitment / CSR Policy / Stakeholder Relations / CSR Goals and Achievements |
DOCOMO OverviewSections: Corporate Profile / Economic Relationships with Our Stakeholders |
Third Party Comment / Third Party EvaluationsSections: Third Party Comment / CSR Evaluations by Third Parties |
Customer Service
Feature: Raku-Raku PHONE
A feature article on developing and marketing the Raku-Raku PHONE in line with the CSR Message of NTT DOCOMO: "Never stop striving to offer services that benefit customers and the society they live in."
New Target for Raising Customer Satisfaction
Presents our new fiscal 2010 target for further raising customer satisfaction.
Pursuing Customer Satisfaction
Sections: Enhancing Service and Support / Communicating with Customers / Accurate and Clear Advertising / R&D for Raising Customer Satisfaction
Promoting Universal Design
Sections: Basic Approach to Universal Design / Hearty Style Products and Services / Hearty Style Support
Consistent Quality
Feature: Area Mail Disaster Information Service (Area Mail)
A feature article on providing information with the Area Mail Disaster Information Service (Area Mail) in line with the CSR Message of NTT DOCOMO: "Provide reliable communication quality on an unbroken basis, even during natural disasters."
Providing Stable, Reliable Communications
Sections: Improving Our Coverage Area / Ensuring Communications Stability / Disaster Preparedness
Maintaining Product Safety
Sections: Product Quality Assurance / Radio Wave Safety
Safety and Security
Feature: Keeping Children Safe
A feature article on initiatives to protect children from trouble associated with the Internet in line with the CSR Message of NTT DOCOMO: "Work sincerely and proactively to address mobile-related social issues and ensure information security."
Addressing Our Social Impact
Sections: Addressing the Impact on Children / Dealing with Spam Email and Nuisance Calls / Providing Options for Good Phone Etiquette / Preventing Fraud / Ensuring Information Security
New Safety and Security Initiatives
Sections: Keeping Children Safe / Services for a Sustainable Society / Research and Development for the Future
Environmental Protection
Feature: Promoting Mobile Phone Recycling
A feature article on our mobile phone recycling efforts in line with the CSR Message of NTT DOCOMO: "In all facets of the company's business, reduce environmental impact and strengthen environmental protection."
Environmental Management
Sections: Basic Philosophy / Environmental Management Systems / Compliance with Environmental Laws and Regulations / Promoting Green Procurement / Environmental Accounting / Environmental Targets / Environmental Impacts of Business Activities
Minimizing Environmental Impact of Facilities
Sections: Preventing Global Warming / Reducing Waste
Working with Customers for the Environment
Sections: Helping Prevent Global Warming / Promoting Resource Efficiency / Developing Eco-Friendly Mobile Phones / Communicating with Customers
Contributing to the Environment
Sections: Helping Protect the Environment / Cultivating Environmental Awareness / Major Initiatives of DOCOMO Regional Offices
Social Contribution Activities
Sections: Working on Behalf of Children / Social Welfare Activities / Mobile Communication Fund Activities / Major Initiatives at DOCOMO Regional Offices
For Our Employees and Business Partners
Creating a Better Work Environment
Sections: Employment and Compensation / Professional Skill Development / Respecting Human Rights at the Workplace / Promoting Work-Life Balance / Mental Health Support / Communicating with Employees
Working with Business Partners
Sections: Working with docomo Shops / Working with Other Businesses
Management Structure
Sections: Corporate Governance System / Compliance / Risk Management / Responsibility to Shareholders and Investors
Download PDF Files
Provides a PDF version of the 2009 CSR Report and past reports in the PDF format.
