Pursuing Customer Satisfaction

Reports on the findings of customer satisfaction surveys on mobile phones and a satisfaction survey for corporate customers on voice and data communication using mobile phones.

Reports on after-sales support initiatives, including mail, "docomo World Counters", and"docomo Support Desks", and on our "Keitai Tenken Service" (Mobile Phone Checkup Service), "Battery Pack Replacement Service" and other efforts to strengthen trouble shooting services.

Reports on customer support initiatives and efforts to improve products and services based on customer feedback and employee observations. Also reports on initiatives aimed at raising the level of customer service provided by docomo Shop staff.

Reports on the billing plan review services offered on i-mode, DOCOMO's website and at docomo Shops.

Reports on our review system for advertising and the efforts of employees certified as Customer Specialists.

Reports on advanced R&D achievements related to the development of more convenient products and services.