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About DOCOMOCorporate Social ResponsibilityNTT DOCOMO Group CSR ReportCustomer Service
Basic Approach & FY2010 Highlights
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Reports on efforts to raise customer satisfaction and promote universal design based on the CSR Message of NTT DOCOMO. Also DOCOMO's employees introduce specific topics from fiscal 2010. |
Pursuing Customer Satisfaction
Reports on assessments of our efforts to raise customer satisfaction as well as on enhancements to customer service and support, communication with customers, establishment of easy-to-understand billing plans, accurate and clear advertising, and research and development aimed at raising customer satisfaction.
Promoting Universal Design
Explains and reports on our basic approach to universal design, products and services based on that approach and related customer support initiatives.
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