Editorial Policy

DOCOMO issues an annual CSR Report to further dialog with stakeholders. This report summarizes DOCOMO's philosophy and initiatives relating to corporate social responsibility (CSR). DOCOMO makes efforts every year to enhance the report's content.
The 2011 edition of the report consists of four features based on the four components of the CSR Message of NTT DOCOMO, "Customer Service," "Consistent Quality," "Safety and Security," and "Environmental Protection," as well as sections on recent utilization of ICT to help solve societal issues, social contribution activities, employees, initiatives related to business partners, and a management structure, for a total of nine sections.

The report generally covers fiscal 2010, which is from April 1, 2010 to March 31, 2011, although some information pertains to time periods before or after fiscal 2010.

The report generally applies to the DOCOMO Group, which consists of NTT DOCOMO Inc. and its 25 subsidiaries that handle the Group's various functions. 'DOCOMO' refers to the DOCOMO Group. 'Consolidated' refers to NTT DOCOMO Inc., 25 functional subsidiaries and other subsidiaries. In special cases, the names of applicable companies are clearly identified.

DOCOMO Service Inc., DOCOMO Engineering Inc., DOCOMO Mobile Inc., DOCOMO Support Inc., DOCOMO Systems, Inc., DOCOMO Technology, Inc., DOCOMO Business Net Inc., DOCOMO Service Hokkaido Inc., DOCOMO Engineering Hokkaido Inc., DOCOMO Service Tohoku Inc., DOCOMO Engineering Tohoku Inc., DOCOMO Service Tokai, Inc., DOCOMO Engineering Tokai Inc., DOCOMO Service Hokuriku, Inc., DOCOMO Engineering Hokuriku Inc., DOCOMO Service Kansai Inc., DOCOMO Engineering Kansai Inc., DOCOMO Mobile Media Kansai Inc., DOCOMO Service Chugoku Inc., DOCOMO Engineering Chugoku, Inc., DOCOMO Service Shikoku Inc., DOCOMO Engineering Shikoku Inc., DOCOMO Service Kyushu Inc., DOCOMO Engineering Kyushu Inc., DOCOMO I Kyushu Inc.

November 2011
(Reference: Previous report issued June 2010; Next report planned for November 2012)

• Sustainability Reporting Guidelines Version 3.0 (G3), Global Reporting Initiative (GRI)
• Environmental Reporting Guidelines FY2007 Version, Japan Ministry of the Environment
• ISO 26000:2010 Guidance on Social Responsibility

NTT DOCOMO, INC.
Corporate Citizenship Department
Sanno Park Tower, 11-1, Nagata-cho 2-chome, Chiyoda-ku, Tokyo 100-6150, Japan
Tel: +81-3-5156-1111
E-mail:csr@nttdocomo.co.jp
(Clicking the link will launch your e-mail software.)

Company names, product names and service names included in the report are the trademarks or registered trademarks of NTT DOCOMO or their respective organizations.