Assistance for Seniors

In light of the ongoing aging of Japanese society, we have sent instructors to local community groups and other organizations to hold Mobile Phone Safety Classes for seniors since 2009. Around 800 classes were held in fiscal 2010 and some 17,700 people participated. To date, approximately 1,400 classes have been held, drawing the participation of roughly 32,400 people.
The class curriculum is divided into two sections. The first section is on how to avoid becoming a victim. It goes over measures for protecting oneself from remittance soliciting fraud and other crimes that affect many seniors. The second section is on how to protect oneself in disasters. It introduces disaster preparedness services like the Disaster Message Board Service and Area Mail Disaster Information Service as well as procedures for lost phones. Since 2010 the curriculum has included hands-on practice using mobile phone functions. This was implemented because many customers indicated to us that they wanted to actually use a mobile phone and not just listen to a presentation.