Safety

Despite the many conveniences of the modern world, the evolution of human civilization can still leave us with disquieting feelings of concern. As a business that facilitates human communication, DOCOMO offers innovative products and services that enable people to overcome such concerns to find peace of mind. This is accomplished in various ways, including helping customers avoid potentially harmful communication, such as spam mail; protecting their privacy when phones are lost; and helping seniors and people with disabilities stay connected. Through such initiatives, DOCOMO aims to ensure that customers can use their mobile phones safely and securely.

Customers use DOCOMO services with confidence thanks to the company's network center, which monitors and controls the extensive DOCOMO nationwide network on a nonstop 24/7 basis, thereby enabling the company to respond rapidly to any unforeseen situation.

DOCOMO, in accordance with its radio station license issued by the Minister of Internal Affairs and Communications, installs mobile phone base stations that have been confirmed to be in conformance with all legal requirements mandated by law. In addition, full compliance with all required technical standards is assured before any new mobile phone model goes on sale.

Building on the lessons learned from the Great East Japan Earthquake of March 2011, DOCOMO has been implementing additional disaster countermeasures that secure stable communications in key locations during major disasters, ensure quick response in disaster areas and further improve convenience for customers.

To help children use mobile phones safely, DOCOMO's Access Restriction Service blocks access to sites harmful to children. Another child-safety service is imadoco search, which enables parents to easily confirm their child's location via their DOCOMO phone or a PC. Through these and other services, DOCOMO enables customers to achieve greater peace of mind through advanced mobile communications.

• Access Restriction Service
• imadoco search