TOKYO, JAPAN, January 29, 2003 --- NTT DoCoMo, Inc. announced today that in very rare cases its second-generation 
N504iS phones may overheat. The problem is due to a hardware conflict between the battery pack and the handset, which in rare instances causes a glitch that generates heat. The company has sold about 840,000 N504iS and only eight such cases have been reported to date.
DoCoMo today issued an advisory to N504iS customers asking them to bring their handsets to DoCoMo Shops if the part where the phone strap hook is located gets hot. DoCoMo will also issue warnings via newspaper ads, as well as the company's website and
portal site.
DoCoMo is urgently producing replacement battery packs, which will be mailed to customers when they become available, sometime after mid-February.
DoCoMo will also establish a toll-free number to handle N504iS customer inquiries.
Toll-free 0120-832-102
Available January 29-March 31, 2003
Monday-Friday, 9:00-19:00
Saturday, Sunday and holidays, 9:00-17:00
In order to give priority to battery pack replacement, DoCoMo will suspend sales of N504iS for the time being.
N504iS was introduced to the market on November 22, 2002.
mova is a registered trademark of NTT DoCoMo, Inc. in Japan.
i-mode is a registered trademark of NTT DoCoMo, Inc. in Japan and other countries.
N504iS phones may overheat. The problem is due to a hardware conflict between the battery pack and the handset, which in rare instances causes a glitch that generates heat. The company has sold about 840,000 N504iS and only eight such cases have been reported to date.DoCoMo today issued an advisory to N504iS customers asking them to bring their handsets to DoCoMo Shops if the part where the phone strap hook is located gets hot. DoCoMo will also issue warnings via newspaper ads, as well as the company's website and
portal site.DoCoMo is urgently producing replacement battery packs, which will be mailed to customers when they become available, sometime after mid-February.
DoCoMo will also establish a toll-free number to handle N504iS customer inquiries.
Toll-free 0120-832-102
Available January 29-March 31, 2003
Monday-Friday, 9:00-19:00
Saturday, Sunday and holidays, 9:00-17:00
In order to give priority to battery pack replacement, DoCoMo will suspend sales of N504iS for the time being.
N504iS was introduced to the market on November 22, 2002.
mova is a registered trademark of NTT DoCoMo, Inc. in Japan.
i-mode is a registered trademark of NTT DoCoMo, Inc. in Japan and other countries.
