WORLD WING Subscription

You cannot use your mobile phone overseas unless you have applied for WORLD WING.
Please be sure to check your WORLD WING (monthly charge: free) subscription status before departure.

For inquiries

How to Apply

Hours

PC
(My docomo)

You can access (Various applications/procedures) on My docomo (in Japanese only) to confirm subscription details relating to customer information and services subscribed to.

If you have a docomo ID
(Another window will open.)Applications (My docomo) (in Japanese only)
If you do not have a docomo ID
(Another window will open.)New registration/reissuance (in Japanese only)

Open 24 hours a day1

sp-mode

You can apply at (Various applications/procedures) via sp-mode.

A network PIN is required to apply from sp-mode.

dmenu → Go to customer support → Various applications/procedures

Open 24 hours a day1

i-mode

You can apply at (Various applications/procedures) via i-mode.

A network PIN is required to apply from i-mode.

iMenu → Customer support → Applications/procedures → Various applications/procedures

Open 24 hours a day1

docomo Shops

Click the link below to find your nearest docomo Shop.

Search for nearby docomo Shops

During the business hours of each shop

Phone

docomo Information Center
From DOCOMO mobile phones

151(toll free, in Japanese only)

Can only be called from DOCOMO mobile phones.

From landline telephones and mobile phones

0120-005-250

May not be accessible from some IP phones.

9 a.m. to 8 p.m. (365 days a year)

Applications for various orders, suspending/resuming service due to loss, etc. are also accepted.

After a connection is established, follow the voice guidance to select a number.
You can even perform the skip operation while the voice guidance is playing. For details, refer to the Voice Guidance Information page.

Voice Guidance Information

Open from 9
a.m. to 8 p.m.

docomo world counter

Narita International Airport Terminal 1 (in Japanese only)
Narita International Airport Terminal 2 (in Japanese only)
Haneda International Airport (in Japanese only)
Kansai International Airport Terminal 1 (in Japanese only)
Kansai International Airport Terminal 2 (in Japanese only)
Central Japan International Airport (Centrair)< (in Japanese only)/li>
Hawaii (in Japanese only)

During the business hours of each shop

1 Service may be unavailable due to system maintenance. Please check My docomo (Another window will open.)maintenance information (in Japanese only) for details.

Local Navigation

relatedlinks

Service Interruption Information

Provides current information on trouble and other conditions affecting international services. Please check this before departure.

Service Interruption Information (in Japanese only)

Downloading International Service Guides

Image of Special Tips for Using Mobile Phones on Overseas Trips

Information on making overseas travel more economical and pleasurable! You can download an introduction to special tips for mobile phone use and various other user's guides for international services.

Downloading International Service Guides

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WORLD WING Subscription