Overseas Support Desk

Free battery charging service

Free battery charger lending service

Local overseas support (free battery charging service etc.)

docomo world counter Hawaii
Address Waikiki Shopping Plaza 2nd Floor, 2250 Kalakaua Ave., Suite201, Honolulu, HI 96815, U.S.A.
Business days Open 365 days
Telephone +1-808-923-6880 (charges apply)
Business hours
(local time)		 9:30 a.m. to 9:00 p.m.
Available services
  • WORLD WING inquiries and applications
  • Support for operating your handset overseas and operations that need to be made in advance
  • Same-day overseas handset rental applications
  • Free battery charging service
  • New subscription reservations for those returning to Japan

noticeWORLD WING Handset Rental Service may be recommended in cases of damage or exposure to water (malfunction caused by subscriber), or if a subscriber with a broken roaming mobile phone that is 3G area compatible will travel to a destination that is in a GSM area.

noticedocomo world counters do not handle repairs. Please visit a DOCOMO repair counter after returning to Japan should you need the repair service.
●Inquiries regarding docomo world counters from within Japan
Telephone: 0120-593-120
Open: 7:00 a.m. to 10:00 p.m.

docomo Support Desk London
Address Dorland House, 14-20 Lower Regent St., London, SW1Y 4PH, UK (Mitsukoshi London ground floor)
Telephone docomo Europe Customer Service
+44-20-7481-6330 (charges apply)

Open: 9:00 a.m. to 5:00 p.m.
Mon. to Fri. except on the following days: Saturdays, Sundays, and public holidays

noticePlease note that docomo Europe Customer Service business hours differ from those of the Support desk.
Business days Open daily, except on the following days:
(Jan. 1, Easter holidays, and Christmas holidays)
Business hours
(local time)		 Mon. to Sat.: 10:00 a.m. to 6:30 p.m.
Sun.: 10:30 a.m. to 4:30 p.m.
Available services
  • Support for short-term travelers (free battery charging service etc.)
  • New subscription reservations for those returning to Japan
  • Introduction to mobile phone service for UK residents

docomo Support Desk New York
Address 1073 Avenue of the Americas, New York, NY 10018, USA
(KINOKUNIYA BOOK STORE Basement Level, along 6th Ave. between W 40th St. and W 41st St.)
Telephone
(docomo USA)		 +1-888-362-6661 (charges apply)
Open: 9:00 a.m. to 5:00 p.m. (Eastern Standard Time)
Mon. to Fri., except public holidays

noticePlease note that DOCOMO USA business hours differ from those of the Support desk.
Business days Open daily, except Jan. 1
Business hours
(local time)		 Mon. to Sat.: 10:00 a.m. to 8:00 p.m.
Sun: 11:00 a.m. to 7:30 p.m.
Available services
  • Support for short-time travelers (free battery charging service etc.)
  • Commissioned sales of mobile phone service for US residents
  • New subscription reservations for those returning to Japan

docomo Support Desk Los Angeles
Address Mitsuwa Torrance Store
21515 S.Western Ave. Torrance, CA90501
Telephone
(docomo USA)		 +1-888-362-6661 (charges apply)
Open: 9:00 a.m. to 5:00 p.m. (Eastern Standard Time)
Mon. to Fri., except public holidays

noticePlease note that DOCOMO USA business hours differ from those of the Support desk.
Business days Open 365 days
Business hours
(local time)		 Open: 9:00 a.m. to 8:00 p.m.
Available services
  • Support for short-time travelers (free battery charging service etc.)
  • Commissioned sales of mobile phone service for US residents
  • New subscription reservations for those returning to Japan

docomo Support Desk San Jose
Address Mitsuwa Market Place San Jose Store
675 Saratoga Avenue, San Jose, CA95129
Telephone
(docomo USA)		 +1-888-362-6661 (charges apply)
Open: 9:00 a.m. to 5:00 p.m. (Eastern Standard Time)
Mon. to Fri., except public holidays

noticePlease note that DOCOMO USA business hours differ from those of the Support desk.
Business days Open 365 days
Business hours
(local time)		 9:00 a.m. to 8:00 p.m.
Available services
  • Support for user travelling overseas for a short time (Free battery charging service etc.)
  • Sales on commission of mobile phone service for US resident
  • Reservation on commission of Docomo's mobile phone for user returning to Japan

docomo Support Desk New Jersey

Address Mitsuwa Market Place New Jersey Store
595 River Road.Edgewater.NJ07020
Telephone
(docomo USA)		 +1-888-362-6661 (charges apply)
Open: 9:00 a.m. to 5:00 p.m. (Eastern Standard Time)
Mon. to Fri., except public holidays

noticePlease note that DOCOMO USA business hours differ from those of the Support desk.
Business days Open 365 days
Business hours
(local time)		 10:00 a.m. to 8:00 p.m.
Available services
  • Support for user travelling overseas for a short time (Free battery charging service etc.)
  • Sales on commission of mobile phone service for US resident
  • Reservation on commission of Docomo's mobile phone for user returning to Japan

docomo Support Desk Irvine
Address Mitsuwa Market Place Irvine Store
14230 Culver Drive, Irvine, California 92604
Telephone
(docomo USA)		 +1-888-362-6661 (charges apply)
Mon. to Fri.:9:00 a.m. to 5:00p.m.
Except Sat Sun and holidays (EST,US)
Business days Open 365 days
Business hours
(local time)		 9:00 a.m. to 9:00 p.m.
Available services
  • Support for user travelling overseas for a short time (Free battery charging service etc.)
  • Sales on commission of mobile phone service for US resident
  • Reservation on commission of Docomo's mobile phone for user returning to Japan

docomo Support Desk Shanghai
Address Shanghai World Financial Center 3rd floor, No.100, Century Avenue,
Pudong New Area, Shanghai, China
Telephone +86-21-6877-7768 (charges apply)

noticeOpen: 10:00 a.m. to 8:00 p.m. (local time)
(365 days)
Business days Open 365 days
Business hours
(local time)		 10:00 a.m. to 8:00 p.m.
Available services
  • Support for short-time travelers (free battery charging service etc.)
  • Commissioned sales of mobile phone service for China residents
  • New subscription reservations for those returning to Japan

docomo Support Desk Taipei
Address JTB TOUR DESK
1F, N.56, ZHONG SHAN SEC.2,
TAIPEI, TAIWAN
Telephone +886-2-2567-5613 (charges apply)
Business days Open 365 days
Business hours
(local time)		 9:00 a.m. to 5:30 p.m.
Available services
  • Free battery charging service (Battery charging box)
  • Support for using WORLD WING and operating your handset
  • Various inquiries

docomo Support Desk Hong Kong
Address JTB (HK) LTD.
7/F, Wharf T&T Centre, 7 Canton Rd.,Tsim Sha Tsui, Kowloon, Hong Kong
Telephone +852-2723-1093 (charges apply)
Business days Closed on Sundays, holidays, and Chinese New Year
Business hours
(local time)		 Mon. to Fri.: 9:00 a.m. to 5:30 p.m.
Sat.:9:00 a.m. to 1:00 p.m.
Available services
  • Free battery charging service (battery charging box)
  • Support for using WORLD WING and operating your handset
  • Various inquiries

docomo Support Desk Singapore
Address 177 River Valley Road #B1-20 Liang Court,
Singapore 179030(In Liang Court Shopping Center B1F)
Telephone +65-6720-0958 (charges apply)
Business days Open 365 days
Business hours
(local time)		 10:30 a.m. to 8:30 p.m.
Available services
  • Free battery charging service (battery charging box)
  • Support for using WORLD WING and operating your handset
  • Various inquiries
  • New subscription reservations for those returning to Japan

docomo Support Desk Paris
Address JGA Desk My Bus
18 Rue des Pyramides 75001 Paris, France
Telephone +33-1-5329-0001 (charges apply)
Business days Mon. to Fri., except public holidays
Business hours
(local time)		 9:00 a.m. to 6:00 p.m.
Available services
  • Free battery charging service (battery charging box)
  • Support for using WORLD WING and operating your handset
  • Various inquiries

docomo Support Desk Bali
Address Rama Tours
JL. By Pass Ngurag Rai, Kuta, Bali
Rama Tours, DFS Galleria 1F
Telephone +62-361-780-4848 (charges apply)
Business days Closed on Nyepi (New Year of Saka Calendar)
Business hours
(local time)		 10:00 a.m. to 12:00 p.m., 1:00 p.m. to 6:00 p.m.
Available services
  • Free battery charging service (battery charging box)
  • Support for using WORLD WING and operating your handset
  • Various inquiries

docomo Support Desk Bangkok
Address berry mobile
1/8 Soi Sukhumvit 39, Sukhumvit Road,
Klongtonnue, Watana, Bangkok
Telephone +66-2-662-7887 (charges apply)
Business days Open daily, except on the following days:
(1/1, 4/13-15, 12/5, 12/10)
Business hours
(local time)		 11:00 a.m. to 7:00 p.m.
Available services
  • Support for short-term travelers (free battery charging service etc.)
  • New subscription reservations for those returning to Japan

docomo Support Desk Guam
Address Tour Lounge Center
1296 Pale San Vitores Road Tumon, Guam 96911 Guam DFS Galleria Ground Floor
Telephone +1-671-486-4543 (charges apply)
Business days Open 365 days
Business hours
(local time)		 9:00 a.m. to 5:30 p.m.
Available services
  • Free battery charging service (battery charging box)
  • Support for using WORLD WING and operating your handset
  • Various inquiries

docomo Support Desk Seoul
Address KNT Holiday Lounge
Seoul Jung-gu Sogong-dong 1
Lotte Hotel Seoul 2F,
South Korea
Telephone +82-2-773-0010 (charges apply)
Business days Open 365 days
Business hours
(local time)		 8:00 a.m. to 7:00p.m.
Available services
  • Free battery charging service (battery charging box)
  • Support for using WORLD WING and operating your handset
  • Various inquiries

docomo Support Desk Beijing
Address JGA Desk JTB Tour Desk
3F, Hotel New Otani, Chang Fu Gong
26 Jianguomenwai Avenue,
Beijing, China
Telephone +86-10-6512-6703 (charges apply)
Business days Open 365 days
Business hours
(local time)		 8:30 a.m. to 5:00 p.m.
Available services
  • Free battery charging service (battery charging box)
  • Support for using WORLD WING and operating your handset
  • Various inquiries

noticeInformation on handset operations and answers to various inquiries are provided.

noticeThe free battery charging service is available for models compatible with AC Adapter 02 or microUSB Conversion Adapter T01

Free battery charging service

If the battery level of your roaming mobile phone becomes low while you are traveling overseas and you wish to charge the handset, a charger will be loaned to you for free.

Eligible users

Users of WORLD WING compatible handsets

noticeThe free battery charging service is available for models compatible with AC Adapter 02 or microUSB Conversion Adapter T01

Charge

Free

Countries/locations where this service is available

South Korea (Seoul): Lotte Main Store
Address Seoul Jung-gu Sogong-dong 1
Lotte Department (Main Store) 10F
(in front of the guest lounge on 10F)
Business days Open 365 days
Business hours
(local time)		 9:30 a.m. to 9:00 p.m.

South Korea (Seoul): Lotte World
Address Seoul Songpa-gu Jamsil-dong 40-1
Lotte Department (Jamsil Store) 10F
(In front of the information desk on 10F)
Business days Open 365 days
Business hours
(local time)		 9:30 a.m. to 9:00 p.m.

South Korea (Seoul): COEX Store
Address Seoul Gangnam-gu Samsung-dong 159
COEX Intercontinental Hotel B2F
Business days Open 365 days
Business hours
(local time)		 10:00 a.m. to 9:00 p.m.

South Korea (Busan): Lotte Busan
Address Busan Metro City Busanjin-gu Bujeon-dong 503-15 Lotte Department Store (Busan Store) 8F
(in front of the information desk on 8F)
Business days Open 365 days
Business hours
(local time)		 9:30 a.m. to 8:00 p.m.

Shanghai Mei Long Zhen Isetan
Address 1038, Nan Jing Road (West), Shanghai (at the service counter on 6F)
Business days Days closed are irregular
Business hours
(local time)		 10:00 a.m. to 9:30 p.m.

Hong Kong DFS Galleria Hong Kong Sun Plaza
Address 28 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong
(next to Langham Hotel)
Business days Open 365 days
Business hours
(local time)		 10:00 a.m. to 11:00 p.m.

Hong Kong DFS Galleria Hong Kong Chinachem Plaza
Address 77 Mody Road, Tsimshatsui East, Kowloon, Hong Kong
(across the street from Hotel Nikko Hong Kong)
Business days Open 365 days
Business hours
(local time)		 9:30 a.m. to 10:00 p.m.

Guam (Tumon) DFS Galleria Guam
Address 1296 Pale San Vitores Road Tumon, Guam 96911
Business days Open 365 days
Business hours
(local time)		 10:00 a.m. to 11:00 p.m.

UK (London): Mitsukoshi London
Address Dorland House, 14-20 Lower Regent St., London, SW1Y 4PH, U.K.
(1st-floor staircase landing of Mitsukoshi London)
Business days Open every day except Jan. 1, Easter holidays, and Christmas holidays
Business hours
(local time)		 Mon. to Sat.:10:00 a.m. to 6:30 p.m.
Sun: 10:30 a.m. to 4:30 p.m.

Italy (Rome): Mitsukoshi Rome
Address Via Nazionale 259, 00184 Rome Italy
(Mitsukoshi Rome, in the customer lounge on the basement floor)
Business days Open every day except public holidays; Jan. 1, 6; Apr. 12, 13, 25; May 1; Jun. 2, 29; Aug. 15; Dec. 13, 25, 26.
Business hours
(local time)		 10:30 a.m. to 7:00 p.m.

LONG STAY SERVICE FRANCE S.A.S
Address 10, rue de la Paix 75002 Paris,
HERON BUILDING 5F
Business days Mon. to Fri., except public holidays
Business hours
(local time)		 9:30 a.m. to 5:00 p.m.

Free overseas battery charger lending service

If the battery level of your roaming mobile phone becomes low while you are traveling overseas and you wish to charge the handset, a charger will be loaned to you for free.

Eligible users
WORLD WING compatible mobile phone users

noticeThe free battery charging service is available for models compatible with AC Adapter 02 or microUSB Conversion Adapter T01

noticeBattery chargers may not be available for loan depending on the availability of stocks, etc.

Charge
Free

Hotels offering the service

Eligible users
Users of WORLD WING compatible handsets who are staying at any of the following hotels

noticeSupport is limited to models that can be charged using a FOMA AC Adapter 02.

USA
The Hawaiian Islands

Oahu The Kahala Hotel & Resort
Hawaii The Fairmont Orchid Hawaii
The Mauna Lani Bay Hotel and Bungalows
Naniloa Volcanoes Resort
Hapuna Beach Prince Hotel
Hilton Waikoloa Village
Mauna Kea Beach Hotel
Maui The Westin Maui Resort & Spa Ka'anapali
The Fairmont Kea Lani
The Ritz-Carlton, Kapalua
Hyatt Regency Maui
Makena Beach & Golf Resort Maui
Royal Lahaina Resort

Guam

Outrigger Guam Resort
The Westin Resort Guam
Ohana Oceanview Guam
Ohana Bayview Guam
Onward Beach Resort
Guam Plaza Hotel
Guam Marriott Resort & Spa
Guam Reef Hotel
Grand Plaza Hotel
Sheraton Laguna Guam RESORT
Hyatt Regency Guam
Pacific Islands Club Guam
Pacific Bay Hotel
Hilton Guam Resort & Spa
Fiesta Resort Guam
Hotel Nikko Guam
Holiday Resort & Spa Guam
Leopalace Resort Guam
Royal Orchid Guam Hotel

Saipan

Aqua Resort Club Saipan
Saipan Grand Hotel
Saipan World Resort
Hyatt Regency Saipan
Pacific Islands Club Saipan
Hafa Adai Beach Hotel
Palms Resort Saipan
Fiesta Resort & Spa Saipan

California

MIYAKO HYBRID HOTEL TORRANCE
NEW GARDENA HOTEL

New York

The Kitano New York

Asia
China

Beijing Hotel New Otani Chang Fu Gong
The Peninsula Beijing
The Regent Beijing
Novotel Beijing Xinqiao
Jinglun Hotel (Nikko Hotels International)
Fairmont Beijing
Grand Millennium Beijing
The Great Wall Sheraton Hotel Beijing
Hotel Nikko New Century Beijing
Shanghai The Westin Bund Center Shanghai
Okura Garden Hotel Shanghai
The Longemont Shanghai
Hong Qiao State Guest Hotel
Park Hyatt Shanghai
Four Seasons Hotel Shanghai
Pudong Shangri-La Shanghai

Europe
United Kingdom

Cotswolds area Stanton House Hotel

The Netherlands

Amsterdam Hotel Okura Amsterdam

Spain

Barcelona Inglaterra Hotel
Denit Hotel
Hotel Nouvel
Hotel Nouvel Sant Boi
Hotel Nouvel Porta Barcelona
Hotel Majestic
Murmuri Hotel
Melia Barcelona
Madrid Arbol del Japon
Malaga Hotel La Luna Blanca

Czech Republic

Prague andel's Hotel prague
Diplomat Hotel prague

France

Paris The Westin Paris
Saint James & Albany Hôtel-Spa
Prince Hotel Forum
Hotel Westminster
Hotel Concorde Opera Paris
Hotel Scribe
Hotel De Crillon
Hotel de Louvre
Hotel Warwick
Le Meridien Etoile
Lot Mas de La Feuille

Italy

Milan Halldis Milan
Florence Halldis/Abitare a Firenze

Belgium

Brussels Manos Stéphanie
  • noticeThe above hotels handle inquiries about the charger loan service only.
  • noticeCharging is possible at the reception desk of some of the hotels.

H.I.S. branches

Mainland USA

Los Angeles H.I.S. International Tours, Little Tokyo Branch
Hawaii (Honolulu) H.I.S. Hawaii

UK

London H.I.S. London

Germany

Dusseldorf H.I.S. Dusseldorf
Frankfurt H.I.S. Frankfurt
Munich H.I.S. Munich

The Netherlands

Amsterdam H.I.S. Amsterdam

Belgium

Brussels H.I.S. Brussels Tour Desk

noticeBusiness days and hours are subject to change due to circumstances of individual stores.

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