Overseas Support Desk

Free Battery Charging Service

Free Overseas Battery Charger Lending Service

Overseas Support Desk

docomo world counter Hawaii
Address Waikiki Shopping Plaza 2F, 2250 Kalakaua Ave., Suite201, Honolulu, HI 96815, U.S.A.
Telephone +1-808-923-6880 (charges apply)
Business hours
(local time)

9:30 a.m. to 9:00 p.m.

noticeBusiness hours will change on July 1.

[Regular business hours]
9:30 a.m. to 8:00 p.m.

noticeReduced by one hour.

[Business hours on the days specified below]
9:30 a.m. to 6:00 p.m.

noticeJanuary 1, Thanksgiving national holiday (4th Thursday of November), and December 25
Business days Open 365 days
Available services
  • WORLD WING inquiries and applications
  • Explanation on how to use your mobile phone overseas and operations required in advance
  • Same-day overseas handset rental applications
  • Free battery charging service
  • New subscription reservations for those returning to Japan
  • Sales of "DOCOMO USA Wireless" cell phone service

noticeWORLD WING Handset Rental Service may be recommended in cases of damage or exposure to water (malfunction caused by subscriber), or if a subscriber with a broken roaming mobile phone that is 3G area compatible will travel to a destination that is in a GSM area.

noticedocomo world counters do not handle repairs. Please visit a DOCOMO repair counter after returning to Japan should you need the repair service.

docomo Support Desk London
Address Dorland House, 14-20 Lower Regent St., London, SW1Y 4PH, UK (on 1F of Mitsukoshi London)
Business hours
(local time)		 Mon. to Sat.: 10:00 a.m. to 6:30 p.m.
Sun.: 10:30 a.m. to 4:30 p.m.
Business days Open every day except January 1, Easter holidays, and Christmas holidays
Available services
  • Explanation on how to use and operate your mobile phone overseas
  • Free battery charging service
  • New subscription reservations for those returning to Japan
  • Various inquiries

docomo Support Desk New York
Address 1073 Avenue of the Americas, New York, NY 10018, USA
(on B1F of Kinokuniya Book Stores of America New York Main Store between 40th St. & 41st St. on 6th Ave.)
Telephone

+1-888-362-6661 (charges apply)
Calls accepted: 9:00 a.m. to 5:00 p.m. (North American Eastern Time)
(Except on Saturdays, Sundays, and public holidays)

noticePlease note that this differs from the business hours below.
Business hours
(local time)		 Mon. to Sat.: 10:00 a.m. to 8:00 p.m.
Sun. 11:00 a.m. to 7:30 p.m.
Business days Open daily, except January 1
Available services
  • Explanation on how to use and operate your mobile phone overseas
  • Free battery charging service
  • New subscription reservations for those returning to Japan
  • Sales of "DOCOMO USA Wireless" cell phone service
  • Various inquiries

docomo Support Desk Los Angeles
Address 21515 S.Western Ave., Torrance, CA 90501, U.S.A.
(in Mitsuwa Market Place Torrance Store)
Telephone

+1-888-362-6661 (charges apply)
Calls accepted: 9:00 a.m. to 5:00 p.m. (North American Eastern Time)
(Except on Saturdays, Sundays, and public holidays)

noticePlease note that this differs from the business hours below.
Business hours
(local time)		 Open: 9:00 a.m. to 8:00 p.m.
Business days Open 365 days
Available services
  • Explanation on how to use and operate your mobile phone overseas
  • Free battery charging service
  • New subscription reservations for those returning to Japan
  • Sales of "DOCOMO USA Wireless" cell phone service
  • Various inquiries

docomo Support Desk San Jose
Address 675 Saratoga Ave., San Jose, CA 95129, U.S.A.
(in Mitsuwa Market Place San Jose Store)
Business hours
(local time)		 9:00 a.m. to 8:00 p.m.
Business days Open 365 days
Available services
  • Explanation on how to use and operate your mobile phone overseas
  • Free battery charging service
  • New subscription reservations for those returning to Japan
  • Sales of "DOCOMO USA Wireless" cell phone service
  • Various inquiries

docomo Support Desk New Jersey

Address 595 River Road, Edgewater, NJ 07020, U.S.A.
(in Mitsuwa Market Place New Jersey Store)
Business hours
(local time)		 10:00 a.m. to 8:00 p.m.
Business days Open 365 days
Available services
  • Explanation on how to use and operate your mobile phone overseas
  • Free battery charging service
  • New subscription reservations for those returning to Japan
  • Sales of "DOCOMO USA Wireless" cell phone service
  • Various inquiries

docomo Support Desk Irvine
Address 14230 Culver Dr., Irvine, CA 92604, U.S.A.
(in Mitsuwa Market Place Irvine Store)
Business hours
(local time)		 9:00 a.m. to 9:00 p.m.
Business days Open 365 days
Available services
  • Explanation on how to use and operate your mobile phone overseas
  • Free battery charging service
  • New subscription reservations for those returning to Japan
  • Sales of "DOCOMO USA Wireless" cell phone service
  • Various inquiries

docomo Support Desk Chicago
Address 100 E.Algonquin Road, Arlington Hts. ,IL 60005, U.S.A.
(in Mitsuwa Market Place Chicago Store)
Business hours
(local time)		 9:00a.m. to 8:00p.m.
Business days Open 365 days
Available services
  • Explanation on how to use and operate your mobile phone overseas
  • Free battery charging service
  • New subscription reservations for those returning to Japan
  • Sales of "DOCOMO USA Wireless" cell phone service
  • Various inquiries

docomo Support Desk Shanghai
Address Shanghai World Financial Center 3F,
No.100, Century Ave., Pudong New Area, Shanghai, China
Business hours
(local time)		 10:00 a.m. to 8:00 p.m.
Business days Open 365 days
Available services
  • Explanation on how to use and operate your mobile phone overseas
  • Free battery charging service
  • New subscription reservations for those returning to Japan
  • Local mobile phone service for Japanese residents
  • Various inquiries

docomo Support Desk Taipei
Address 1F, No. 56 Sec. 2 Chung Shan N. Rd., Taipei (In JTB)
Business hours
(local time)		 9:00 a.m. to 5:30 p.m.
Business days Open 365 days
Available services
  • Free battery charging service
  • Explanation on how to use and operate your mobile phone overseas
  • Various inquiries

noticeA tour desk provides support as an intermediary of the Information Center, etc.

docomo Support Desk Hong Kong
Address Wharf T&T Centre 7F,
7 Carton Road, Tsim Sha Tsui, Kowloon, Hong Kong (in JTB)
Business hours
(local time)		 9:00 a.m. to 6:00 p.m.
Business days Closed on Saturdays, Sundays, holidays, and Chinese New Year
Available services
  • Free battery charging service
  • Explanation on how to use and operate your mobile phone overseas
  • Various inquiries

noticeA tour desk provides support as an intermediary of the Information Center, etc.

docomo Support Desk Singapore
Address 177 River Valley Road #B1-20 Liang Court,
Singapore 179030 (on B1F of Liang Court Shopping Center)
Business hours
(local time)		 10:30 a.m. to 8:30 p.m.
Business days Open 365 days
Available services
  • Explanation on how to use and operate your mobile phone overseas
  • Free battery charging service
  • New subscription reservations for those returning to Japan
  • Local mobile phone service for Japanese residents
  • Various inquiries

docomo Support Desk Paris
Address JGA Desk My Bus
18 Rue des Pyramides 75001 Paris, France (Tour desk is located inside Mybus, next to Junkudo Librairie Japonaise)
Business hours
(local time)		 9:00 a.m. to 6:00 p.m.
Business days Mon. to Fri., except public holidays
Available services
  • Free battery charging service
  • Explanation on how to use and operate your mobile phone overseas
  • Various inquiries

noticeA tour desk provides support as an intermediary of the Information Center, etc.

docomo Support Desk Bali
Address Jalan By Pass I Gusti Ngurah Rai Kuta Bali Denpasar 80361, Indonesia
(in Rama Tours of DFS Galleria 1F)
Business hours
(local time)		 10:00 a.m. to 12:00 p.m., 1:00 p.m. to 6:00 p.m.
Business days Closed on Nyepi (New Year of Saka Calendar)
Available services
  • Free battery charging service
  • Explanation on how to use and operate your mobile phone overseas
  • Various inquiries

noticeA tour desk provides support as an intermediary of the Information Center, etc.

docomo Support Desk Bangkok
Address Isetan Department Store 4F,
4/1-4/2 CentralWorld, Rajdamri Road, Pathumwan, Bangkok 10330, Thailand (on 4F of Isetan Bongkok)
Business hours
(local time)		 10:00 a.m. to 9:00p.m.
Business days It is based on business day of Isetan
Available services
  • Explanation on how to use and operate your mobile phone overseas
  • Free battery charging service
  • New subscription reservations for those returning to Japan
  • Various inquiries

docomo Support Desk Guam
Address 1296 Pale San Vitores Road, Tumon, Guam 96913 (in Tour Lounge Center of DFS Galleria 1F)
Business hours
(local time)		 9:00 a.m. to 5:30 p.m.
Business days Open 365 days
Available services
  • Free battery charging service
  • Explanation on how to use and operate your mobile phone overseas
  • Various inquiries

noticeA tour desk provides support as an intermediary of the Information Center, etc.

docomo Support Desk Seoul
Address Tour desk next to car park exit, Lotte Hotel Seoul 2F, Seoul Jung-gu Sogong-dong 1, South Korea (in KNT Holiday Lounge)
Business hours
(local time)		 8:00 a.m. to 7:00p.m.
Business days Open 365 days
Available services
  • Free battery charging service
  • Explanation on how to use and operate your mobile phone overseas
  • Various inquiries

noticeA tour desk provides support as an intermediary of the Information Center, etc.

docomo Support Desk Beijing
Address 26 Jianguomenwai Avenue, Beijing, China
(in JTB Tour Desk, 3F of Chang Fu Gong Office Building next to Hotel New Otani Chang Fu Gong)
Business hours
(local time)		 8:30 a.m. to 5:00 p.m.
Business days Open 365 days
Available services
  • Free battery charging service
  • Explanation on how to use and operate your mobile phone overseas
  • Various inquiries

noticeA tour desk provides support as an intermediary of the Information Center, etc.

Free Battery Charging Service

If the battery level of your roaming mobile phone becomes low while you are traveling overseas and you wish to charge the handset, a charger will be loaned to you for free.

Eligible users

Users of WORLD WING compatible handsets

noticeThe free battery charging service is available for models compatible with AC Adapter 02, microUSB Conversion Adapter T01, or AC Adapter Cable SO01.

Charge

Free

South Korea (Seoul): Lotte Main Store
Address Lotte Department (Main Store) 10F, Sogong-dong 1, Jung-gu, Seoul
(in front of the guest lounge on 10F)
Business hours
(local time)		 9:30 a.m. to 9:00 p.m.
Business days Open 365 days

South Korea (Seoul): Lotte World
Address Lotte Department (Jamsil Store) 10F, Jamsil-dong 40-1, Songpa-gu, Seoul(In lounge of 10F)
Business hours
(local time)		 9:30 a.m. to 9:00 p.m.
Business days Open 365 days

South Korea (Seoul): COEX Store
Address COEX Intercontinental Hotel B2F, Samsung-dong 159, Gangnam-gu, Seoul
Business hours
(local time)		 10:00 a.m. to 9:00 p.m.
Business days Open 365 days

South Korea (Busan): Lotte Busan
Address Lotte Department Store (Busan Store) 8F, Bujeon-dong 503-15, Busanjin-gu, Busan Metro City
(in front of the information desk on 8F)
Business hours
(local time)		 9:30 a.m. to 8:00 p.m.
Business days Open 365 days

Shanghai Mei Long Zhen Isetan
Address 1038, Nan Jing Road (West), Shanghai (at the service counter on 6F)
Business hours
(local time)		 10:00 a.m. to 9:30 p.m.
Business days Days closed are irregular

Taiwan (Taipei): Shop of Far EasTone Telecommunications Co., Ltd in Vieshow Cinema

Address No. 20, Songshou Road, Xinyi District, Taipei City
Business hours
(local time)		 Sun. to Thu.: 11:00 a.m. to 11:00 p.m.
Fri. & Sat.: 11:00 a.m. to 00:00 a.m.
Business days Open 365 days
Available services

Free battery charging service

noticeA phone for direct calls to docomo Information Center is provided in the shop.

Guam (Tumon) DFS Galleria Guam
Address 1296 Pale San Vitores Road Tumon, Guam 96911
Business hours
(local time)		 10:00 a.m. to 11:00 p.m.
Business days Open 365 days

UK (London): Mitsukoshi London
Address Dorland House, 14-20 Lower Regent St., London, SW1Y 4PH, U.K.
(Landing on 1F of Mitsukoshi London)
Business hours
(local time)		 Mon. to Sat.:10:00 a.m. to 6:30 p.m.
Sun. 10:30 a.m. to 4:30 p.m.
Business days Open every day except January 1, Easter holidays, and Christmas holidays

Italy (Rome): Mitsukoshi Rome
Address Via Nazionale 259, 00184 Rome Italy
(Mitsukoshi Rome, in the customer lounge on B1F)
Business hours
(local time)		 10:30 a.m. to 7:00 p.m.
Business days Open every day except public holidays, January 1, January 6, April 12, April 13, April 25, May 1, June 2, June 29, August 15, December 13, December 25, December 26

LONG STAY SERVICE FRANCE S.A.S
Address Heron Building 5F, 10, Rue de la Paix 75002 Paris,
Business hours
(local time)		 9:30 a.m. to 5:00 p.m.
Business days Mon. to Fri., except public holidays

Free Overseas Battery Charger Lending Service

If the battery level of your roaming mobile phone becomes low while you are traveling overseas and you wish to charge the handset, a charger will be loaned to you for free.

Hotels offering the service

Eligible users

Users of WORLD WING compatible handsets who are staying at any of the following hotels

  • noticeSupport is limited to models that can be charged using a FOMA AC Adapter 02.
  • noticeThe above hotels handle inquiries about the charger loan service only.
  • noticeCharging is possible at the reception desk of some of the hotels.

USA

The Hawaiian Islands
Oahu The Kahala Hotel & Resort
Hawaii The Fairmont Orchid Hawaii
The Mauna Lani Bay Hotel and Bungalows
Hapuna Beach Prince Hotel
Hilton Waikoloa Village
Mauna Kea Beach Hotel
Maui The Westin Maui Resort & Spa Ka'anapali
The Ritz-Carlton, Kapalua
Hyatt Regency Maui
Makena Beach & Golf Resort Maui
Royal Lahaina Resort
Guam
Outrigger Guam Resort
The Westin Resort Guam
Guam Plaza Hotel
Guam Reef Hotel
Hilton Guam Resort & Spa
California
MIYAKO HYBRID HOTEL TORRANCE
NEW GARDENA HOTEL
New York
The Kitano New York

Asia

China
Beijing Kempinski Hotel Beijing Lufthansa Center
Hotel New Otani Chang Fu Gong
The Peninsula Beijing
The Regent Beijing
Novotel Beijing Xinqiao
Jinglun Hotel (Nikko Hotels International)
Fairmont Beijing
Grand Millennium Beijing
The Great Wall Sheraton Hotel Beijing
Hotel Nikko New Century Beijing
Shanghai The Westin Bund Center Shanghai
Okura Garden Hotel Shanghai
The Longemont Shanghai
Hong Qiao State Guest Hotel
Park Hyatt Shanghai
Four Seasons Hotel Shanghai
Pudong Shangri-La Shanghai

Europe

The Netherlands
Amsterdam Hotel Okura Amsterdam
France
Paris The Westin Paris
Prince Hotel Forum
Hotel Westminster
Hotel Scribe
Hotel de Louvre
Le Meridien Etoile
Italy
Milan Halldis Milan

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