Making Inquiries while Using This Service Overseas

[When traveling overseas]

Please be aware that the DOCOMO UIM Card in your phone may be able to be inserted overseas and used in handsets other than DOCOMO handsets, and cases have been reported of users being billed large charges as a result of their DOCOMO UIM Cards being used by third parties even overseas.

If your handset is lost or stolen, contact DOCOMO immediately from where you are even if the handset is a model that cannot be used overseas. DOCOMO may restrict the use of your overseas handset if it is lost or stolen.

Even if your handset is a model that cannot be used overseas, your (removable) DOCOMO UIM Card can be used overseas by inserting it into a local mobile phone.

Set a PIN1 code (PIN access for your DOCOMO UIM Card) to prevent unauthorized use overseas.

PIN1 and PIN2 Codes/PIN Lock Disable Code (PUK)

-81-3-6832-6600 (toll free)

After dialing, follow the voice announcement to select a number.

• Service menu list

Loss of phone, charges, data roaming and various other settings... select

Inquiries regarding phone malfunctions... select

• How to display "+": Hold down "0" on your WORLD WING compatible mobile phone for over one second.
• You can also call using the international call access number instead of using "+."
• Voice communications charges are free only when calling from overseas using a DOCOMO mobile phone.

• Universal number

-800-0120-0151

After dialing, follow the voice announcement to select a number.

• Service menu list

Loss of phone, charges, data roaming and various other settings... select

Inquiries regarding phone malfunctions... select

• Domestic voice communications charges may apply.
• When calling from a hotel, the hotel may apply additional phone charges. You will be responsible for the payment of those charges.
• Domestic voice communications charges in your country of stay apply when calling from a mobile phone.

• International call access number

-81-3-6832-6600 (charges apply)

After dialing, follow the voice announcement to select a number.

• Service menu list

Loss of phone, charges, data roaming and various other settings... select

Inquiries regarding phone malfunctions... select

• Voice communications charges to Japan apply.
• Please check the number before dialing.

If you would like to receive a replacement mobile phone in the event of the loss, theft, or damage (including damage beyond repair and exposure to water) of an overseas rental mobile phone, check out Emergency Delivery Service.

If an overseas rental handset is lost, stolen, or damaged (including damage beyond repair and exposure to water), a replacement handset can be delivered.

WORLD WING Handset Rental Service users

Emergency Delivery Service (courier delivery service)	¥5,000 (non-taxable)
Rental charges	¥500 (non-taxable)/day

• In addition to delivery charges, customs duties and other charges may also apply in accordance with the laws and regulations of the country to which the rental phone is delivered.
• Other charges differ depending on factors such as the delivery destination and time of year.

Mainland USA, Hawaii, Canada, South Korea, Taiwan, Hong Kong, Singapore, Australia, UK, Italy, Spain, Germany, France

• The courier service may not be available in some areas of the countries and regions listed above.

Contact the docomo Information Center.

Contact the Network Operation Center.

See the above for the telephone numbers of docomo Information Center and Network Operation Center.

151(toll free, in Japanese only)

Can only be called from DOCOMO mobile phones.

0120-800-000

• May not be accessible from some IP phones.

9 a.m. to 8 p.m. (365 days a year)

• Applications for various orders, suspending/resuming service due to loss, etc. are also accepted.

Click the link below to find your nearest docomo Shop.

docomo Shop

• Narita International Airport (in Japanese only)
• Haneda International Airport (in Japanese only)
• Kansai International Airport (in Japanese only)
• Central Japan International Airport (Centrair) (in Japanese only)
• docomo world counter Hawaii (in Japanese only)

Service Interruption Information

Provides current information on trouble and other conditions affecting international services. Please check this before departure.

Downloading International Service Guides

Information on making overseas travel more economical and pleasurable! You can download an introduction to special tips for mobile phone use and various other user's guides for international services.