[When traveling overseas]

Please be aware that the DOCOMO UIM Card in your phone may be able to be inserted overseas and used in handsets other than DOCOMO handsets, and cases have been reported of users being billed large charges as a result of their DOCOMO UIM Cards being used by third parties even overseas.

If your handset is lost or stolen, contact DOCOMO immediately from where you are even if the handset is a model that cannot be used overseasnotice. DOCOMO may restrict the use of your overseas handset if it is lost or stolen.

noticeEven if your handset is a model that cannot be used overseas, your (removable) DOCOMO UIM Card can be used overseas by inserting it into a local mobile phone.

Point

Set a PIN1 code (PIN access for your DOCOMO UIM Card) to prevent unauthorized use overseas.

When calling from a DOCOMO mobile phone overseas

International roaming inquiries | Display "+

-81-3-6832-6600
(toll free)

After dialing, follow the voice announcement to select a number.

  • Service menu list

Loss of phone, charges, data roaming and various other settings... select 1

Inquiries regarding phone malfunctions... select 2

  • noticeHow to display "+": Hold down "0" on your WORLD WING compatible mobile phone for over one second.
  • noticeYou can also call using the international call access number instead of using "+."
  • noticeVoice communications charges are free only when calling from overseas using a DOCOMO mobile phone.

When calling from landline or similar phone abroad

  • Universal number

International roaming inquiries | Universal number international prefix

-800-0120-0151

After dialing, follow the voice announcement to select a number.

  • Service menu list

Loss of phone, charges, data roaming and various other settings... select 1

Inquiries regarding phone malfunctions... select 2

  • noticeDomestic voice communications charges may apply.
  • noticeWhen calling from a hotel, the hotel may apply additional phone charges. You will be responsible for the payment of those charges.
  • noticeDomestic voice communications charges in your country of stay apply when calling from a mobile phone.
  • International call access number

International roaming inquiries | International call access number of your country of stay

-81-3-6832-6600
(charges apply)

After dialing, follow the voice announcement to select a number.

  • Service menu list

Loss of phone, charges, data roaming and various other settings... select 1

Inquiries regarding phone malfunctions... select 2

  • noticeVoice communications charges to Japan apply.
  • noticePlease check the number before dialing.

If you would like to receive a replacement mobile phone in the event of the loss, theft, or damage (including damage beyond repair and exposure to water) of an overseas rental mobile phone, check out Emergency Delivery Service.

If an overseas rental handset is lost, stolen, or damaged (including damage beyond repair and exposure to water), a replacement handset can be delivered.

Eligible users

WORLD WING Handset Rental Service users

Charges

Emergency Delivery
Service (courier delivery service)
¥5,000 (non-taxable)
Rental charges ¥500 (non-taxable)/day
  • noticeIn addition to delivery charges, customs duties and other charges may also apply in accordance with the laws and regulations of the country to which the rental phone is delivered.
  • noticeOther charges differ depending on factors such as the delivery destination and time of year.

Countries and regions where the courier delivery service is available

Mainland USA, Hawaii, Canada, South Korea, Taiwan, Hong Kong, Singapore, Australia, UK, Italy, Spain, Germany, France

  • noticeThe courier service may not be available in some areas of the countries and regions listed above.

Application and inquiries

If your phone is lost or stolen

Contact the docomo Information Center.

If your phone is not working properly

Contact the Network Operation Center.

noticeSee the above for the telephone numbers of docomo Information Center and Network Operation Center.

inquiries | docomo "ANSHIN" Mission

docomo Information Center

From DOCOMO mobile phones

151(toll free, in Japanese only)

noticeCan only be called from DOCOMO mobile phones.

From landline telephones and mobile phones

0120-800-000toll free

  • noticeMay not be accessible from some IP phones.

9 a.m. to 8 p.m. (365 days a year)

  • noticeApplications for various orders, suspending/resuming service due to loss, etc. are also accepted.

docomo Shops, etc. around Japan

Click the link below to find your nearest docomo Shop.

docomo world counter

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