Inquiries regarding WORLD CALL

docomo Information Center

0120-005-250 (toll free)

  • noticeCan be called from mobile phones and PHSs.
  • notice9:00 a.m. to 8:00 p.m.
  • noticeService is available in English, Portuguese, Chinese, Spanish, and Korean.

[For inquiries in Japanese only]

151 (toll free)

  • noticeCan only be called from DOCOMO mobile phones.
  • notice9:00 a.m. to 8:00 p.m.

0120-800-000 (toll free)

  • noticeCannot be called from some IP phones.
  • notice9:00 a.m. to 8:00 p.m.
  • noticePlease check the number before dialing.
  • noticeOnly for calls in Japan.

If you think your mobile phone is broken

24 hours a day

0120-196-360

  • noticeCan also be called from mobile and PHS phones.
  • noticePlease check the number before dialing.

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