Inquiries Regarding International Dialing and Messaging Services

The icon on the left signifies that the number can also be called from mobile phones and PHSs.
The indicated business hours are subject to change during the year-end and New Year holidays.
To avoid mistakes, please double-check the number before dialing.

Communications charges do not apply for calls to numbers starting with 0120.

Inquiries Regarding WORLD CALL, International SMS and, International MMS

Please check the number before dialing.

docomo Information Center

From landline phones etc.

0120-005-250

Service available in English, Portuguese, Chinese, Spanish and Korean.
9 a.m. to 8 p.m. (open all year round)

0120-800-0001 (in Japanese only)

9 a.m. to 8 p.m. (open all year round)

May not be accessible from some IP phones.
1 Various orders, requests for suspending or resuming your service if your mobile phone is lost, and other inquiries accepted.

From DOCOMO mobile phones

151 (toll free, in Japanese only)

9 a.m. to 8 p.m. (open all year round)

Cannot be called from landline phones.
Various orders, requests for suspending or resuming your service if your mobile phone is lost, and other inquiries accepted.