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SupportMoney-saving Services / Services for Peace of MindCompensation Services for Malfunctions and Other Emergencies
Excellent After Service Available with Premier Club
Premier Club Anshin Support
Support providing peace of mind is available with Premier Club for free. Furthermore, a service with much better support for providing peace of mind in the event that something unexpected happens is also available for a monthly charge.
Points Service
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With docomo Points Service, points are accumulated in proportion to the monthly handset usage charges. Points can be exchanged for DOCOMO products or applied to repair charges. We recommend docomo Premier Club because it enables you to accumulate even more points. It allows you to earn points at a higher rate of 2 to 5 points per ¥100. |
Service for Peace of Mind
Data Security Service
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You can restore data if you lose your handset or accidentally delete the data by backing up your data including Phonebook data on your mobile phone at the DOCOMO's Data Center on the network. |
Omakase Lock
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Keitai-Osagashi Service
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Copying and Backing Up Data in Memory
iC Transfer Service
iC Transfer Service enables the transfer of all data stored on the contactless IC card to a new "Osaifu-Keitai" handset compatible with iC Transfer Sevice when you change models.
iC Transfer Service (in Japanese only)
Backing up and transferring your Phonebook and other data
You can use DOCOPY installed in a docomo Shop to copy your Phonebook and other data to a CD-R. Information on various other ways of backing up data is also provided.
Backing up and transferring your Phonebook and other data (in Japanese only)
DCMX Compensation Service
DCMX mobile phone compensation
Receive up to ¥10,000 compensation to use for the purchase of the same handset model.
Page will open in a new window.DCMX mobile phone compensation (in Japanese only)
DOCOMO Card Compensation Service
DOCOMO Card De Mobile Phone Compensation
Receive up to ¥10,000 compensation to use for the purchase of the same handset model.
(Open this content in a new window)DOCOMO Card De Mobile Phone Compensation (in Japanese only)
DOCOMO After Services for Peace of Mind
Variety of services ranging from after services that are available free of charge to services that cover loss and theft. Check out the list of special after services provided by DOCOMO for peace of mind.
(Open this content in a new window)DOCOMO After Services for Peace of Mind (in Japanese only)
Transferring data and changing handsets is also easy
Allow docomo Welcome Support to take care of everything for you, including transferring your Phonebook and notifying of your new phone number and mail address. The procedure for switching from a non-DOCOMO handset to a DOCOMO handset is also smooth.
