Support Providing Peace of Mind for Free

This service for docomo Premier Club members only enables repairs to be received for free during the three year period from the time of purchase in the event that the handset currently in use malfunctions.

• Not applicable if the damage or breakage is caused by customer negligence or unauthorized repair and modification (including modification of the software).
• Repairs are not applicable to water exposure or damage beyond repair (damage/deformation of circuit board) etc.
• Repairs may not be possible depending on the model and part that has malfunctioned or because of insufficient repair parts.
• Only applicable to one handset that is currently being used.
• If two or more handsets are submitted for repairs at the same time, this service and Repair Fee Support will not cover the second handset and any subsequent handset.
• Not applicable to the 2in1 B number subscription, WideStar, car phones, and DoPa.
• Other cases outside warranty coverage are pursuant to the warranty policy.
• The handset will be exchanged for a replacement at a docomo Shop if it is within one year of purchase.
• The handset may be held for repairs even if it is within one year of purchase depending on the inventory status and model.
• The handset will be held for repair if it is over one year from purchase.

This support provides peace of mind in the event of damage or a malfunction not covered by the warranty. You will not be charged the excess amount during the three year period from the time of purchase even if the repair charge exceeds ¥5,250.

• A repair charge determined depending on the part that has malfunctioned will apply from the fourth year from the time of purchase.
• Not applicable to water exposure or damage beyond repair (damage/deformation of circuit board) etc.
• Repairs may not be possible depending on the model and part that has malfunctioned or because of insufficient repair parts.
• Only applicable to one handset that is currently being used.
• If two or more handsets are submitted for repairs at the same time, this service and Free Repair Service will not cover the second handset and any subsequent handset.
• Not applicable to the 2in1 B number subscription, WideStar, car phones, and DoPa.
• The handset will be held for repair.
• This support does not apply to the battery replacement charge for a device with a built-in battery.

Repaired items (FOMA) can be picked up at desired docomo Shops or other locations (within Japan only).

• If you have another FOMA handset, you can use it as a replacement handset during repairs.
• At the time of application for repairs, you will be asked to designate a docomo Shop or other location (within Japan only) to pick up the handset.
• If you designate a location other than a docomo Shop to pick up the handset, this is limited to when you are not using a DOCOMO replacement handset.
• Upon receiving the handset by delivery, customers are responsible for transferring data to the repaired handset.
• Customers who pick up the repaired handset at a docomo Shop and do not use a DOCOMO replacement handset will be awarded 300 points.
• Not applicable to the 2in1 B number subscription, mova mobile phone, WideStar, car phones, and DoPa.

This service is for the special provision (for free or in exchange for docomo Points) of a battery pack or portable charger to a user who has used the same FOMA or Xi "crossy" handset for a long time.

In the event that you lose your handset, you can call DOCOMO and specify your handset to be locked for free. Even if the handset cannot be locked right away, it will be locked automatically if it becomes capable of communications within one year.

In the event that you lose your handset, you can search for and confirm its approximate location up to four times a month for free.

If usage will exceed five times in a month, you can only use the service if you apply via My docomo and pay a charge of ¥315 each time.