Premier Club Anshin Support

Support for peace of mind in the event of trouble or a malfunction is provided for free.

Monthly charge : Free

This service can be used in the event of a malfunction covered by the warranty.

This service can be used in the event of a malfunction not covered by the warranty.

This service allows you to pick up the repaired items (FOMA) at desired docomo Shops or other locations (within Japan only).

This service is for the special provision (for free or in exchange for docomo Points) of a battery pack or portable charger to a user who has used the same FOMA or Xi "crossy" handset for a long time.

In the event that you lose your handset, you can call DOCOMO and specify your handset to be locked for free.

In the event that you lose your handset, you can search for and confirm its approximate location up to four times a month for free.

Much better support for providing peace of mind in the event that something unexpected happens is available for a monthly charge.

Monthly charge : Charges apply

If you apply in advance, with just one phone call you are protected against all kinds of trouble in the event that something unexpected happens.

In the event that you have trouble operating or configuring your smartphone, this service enables sharing a screen with you so that a DOCOMO operator can remotely provide operation support.

Water Damaged Handset Data Recovery Service

This service extracts data from a handset that cannot be turned on because it has been accidentally exposed to water, and then returns the data to the user.