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The icon on the left signifies that the number can also be called from mobile phones and PHSs.
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Information to know before making an inquiry
Your inquiry will proceed smoothly if you know the following information.
- Subscription number
- Network PIN (4-digit number you specified at the time of subscription)
Required to identify the subscriber for subscription inquiries and various procedures.
From landline phones etc.
0120-005-250 
Service available in English, Portuguese, Chinese, Spanish and Korean.
9 a.m. to 8 p.m. (open all year round)
0120-800-0001 (in Japanese only)
9 a.m. to 8 p.m. (open all year round)
- May not be accessible from some IP phones.
- 1 Various orders, requests for suspending or resuming your service if your mobile phone is lost, and other inquiries accepted.
From DOCOMO mobile phones
151 (toll free, in Japanese only)
9 a.m. to 8 p.m. (open all year round)
- Cannot be called from landline phones.
- Various orders, requests for suspending or resuming your service if your mobile phone is lost, and other inquiries accepted.
Inquiries Regarding Malfunctions and Area Status2
From DOCOMO mobile phones
113 (toll free, in Japanese only)
24 hours a day (open all year round)
Cannot be called from landline phones.
From landline phones etc.
0120-800-000 (in Japanese only)
24 hours a day (open all year round)
May not be accessible from some IP phones.
Inquiries regarding WORLD CALL, International SMS, and International MMS
0120-196-360 (in Japanese only)
24 hours a day (open all year round)
2 When, from results of your inquiry, it is determined that your handset requires repair, please bring it to a repair counter designated by DOCOMO. Please be aware that repair counters will accept handsets only during business hours. Also, please remember to always bring your warranty card when visiting a repair counter.
Lost & Stolen
Suspending/resuming service due to loss, etc. in case of an emergency and locking/unlocking Omakase Lock
0120-005-250
Service available in English, Portuguese, Chinese, Spanish and Korean.
9 a.m. to 8 p.m. (open all year round)
- A network PIN and unlock number are required to resume service and unlock Omakase Lock.
- For how to suspend or resume service, see Suspending/Resuming Service Due to Loss or Theft.
- If your mobile phone is an Omakase Lock compatible model, you can set Omakase Lock at the same time.
Inquiries in case of theft or loss overseas
If your mobile phone is lost, damaged, etc. while overseas, help is available around the clock in Japanese. Emergency delivery services are also available.
DOCOMO Website/Customer Support
Mobile Phone Protection & Delivery Service Center
0120-210-360 (in Japanese only)
9 a.m. to 8 p.m. (open all year round)3
3 For after-hours service suspension, call 0120-524-360 (24 hours a day, in Japanese only).
