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The icon on the left signifies that the number can also be called from mobile phones and PHSs.
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From landline phones etc.
0120-005-250 
Service available in English, Portuguese, Chinese, Spanish and Korean.
9 a.m. to 8 p.m.
0120-800-000
1 (in Japanese only)
9 a.m. to 8 p.m. (open all year round)
- Can also be called from mobile phones and PHSs (including non-DOCOMO phones).
- 1 Various orders, requests for suspending or resuming your service if your mobile phone is lost, and other inquiries accepted.
From DOCOMO mobile phones
151 (toll free, in Japanese only)
9 a.m. to 8 p.m. (open all year round)
- Cannot be called from landline phones.
- Various orders, requests for suspending or resuming your service if your mobile phone is lost, and other inquiries accepted.
Repairs
From DOCOMO mobile phones
113 (toll free, in Japanese only, 24 hours a day)
Cannot be called from landline phones.
From landline phones etc.
0120-800-000 (in Japanese only, 24 hours a day)
Can also be called from mobile phones and PHSs (including non-DOCOMO phones).
When, from results of your inquiry, it is determined that your handset requires repair, please bring it to a repair counter designated by DOCOMO. Please be aware that repair counters will accept handsets only during business hours. Also, please remember to always bring your warranty card when visiting a repair counter.
Lost & Stolen
From landline phones etc.
0120-524-360 (in Japanese only, 24 hours a day)
Making inquiries while using service overseas
If your mobile phone is lost, damaged, etc. while overseas, help is available around the clock in Japanese. Emergency delivery services are also available.
