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SupportGuide to ProceduresChanging Subscription Information
Changing Your Address
Learn how to change your address and your mailing address for billing and other notices.
Suspending/Resuming Service Due to Loss or Theft
Learn what to do when you need to suspend or resume service if your mobile phone is lost or stolen.
Resuming of Suspended Service
The information on this page describes procedures, documents, etc. required for resumption (reactivation) of suspended services.
Storing Phone Number/Cancelling Storage when You Won't Use Your Mobile Phone for a Long Period (Working or Studying Overseas, Etc.)
If you will not use your mobile phone for an extended period of time because you will, for example, work or study overseas, you can apply to have your phone number stored. The information on this page describes the procedures required for storing and cancelling storage of your phone number.
Registering User Information
Information on how to register and change the main user of the mobile phone.
Cancelling Your Subscription
View procedures and documents necessary to cancel your subscription.
Procedures for Subscription Cancellation with Mobile Number Portability (MNP)
Information on procedures for subscription cancellation with Mobile Number Portability (MNP).
Local Navigation
- Guide to Procedures
- New Subscription
- Procedures for New Application with Mobile Number Portability (MNP)
- Changing Subscription Information
- Changing Your Mobile Phone Model
- Documents for Subscription Procedures
- Payment Methods
- Roaming and Rental Service
- Where to Apply
- Unlocking a SIM Lock and Using Another Carrier's Mobile Phone or Other Device