Procedures for Subscription Cancellation with Mobile Number Portability (MNP)

First, contact your nearest docomo Shop or Information Center, apply for an MNP reservation, and receive an MNP reservation number.

• docomo Shop

Contact your nearest docomo Shop.

• Phone (docomo Information Center)

From landline phones etc.

0120-005-25012

Service available in English, Portuguese, Chinese, Spanish and Korean.
9 a.m. to 8 p.m. (open all year round)

0120-800-00012 (in Japanese only)

9 a.m. to 8 p.m. (open all year round)

From DOCOMO mobile phones

1513 (toll free, in Japanese only)

9 a.m. to 8 p.m. (open all year round)

An application can be made from a PC.

• 
  • When accessing from a PC, a docomo ID and password are required.
  • For issuing docomo ID and password, a network PIN is required.

• 1 May not be accessible from some IP phones.
• 2 Communications charges do not apply for calls to numbers starting with 0120.
• 3 Cannot be called from landline phones.
• The following subscribers cannot apply from a PC. Make the application at the docomo Information Center or your nearest docomo Shop.
  
  • Those subscribed to a representative number for single billing/single delivery service
  • Those using the main phone line who are subscribed to Family Discount with three or more lines

Notify the new carrier of your MNP reservation number and apply for a new mobile phone subscription with MNP.

A handling fee of ¥2,100 applies for Mobile Number Portability.

When using MNP to transfer your number, you are ending (cancelling) your subscription with your current carrier and starting a new subscription with the new carrier. Because of this, you should be aware of the following points:

•  Your length of use with the subscription will be reset to zero.
•  Your mail address will change.
•  All points you received from your old mobile phone carrier will be forfeited.
•  If you are subscribed to discounts based on the length of use (such as New Ichinen Discount from DOCOMO), cancellation charges may apply.
•  Downloaded content and electronic money may not be transferred.
•  You will not be able to use your current mobile phone after switching. You will need a new mobile phone compatible with you new carrier.
•  You cannot make MNP procedures if you use services such as mobile satellite phone or data-communications-only services.

docomo Shop