The information on this page describes procedures, documents, etc. required for resumption (reactivation) of suspended services. Furthermore, resumption of services with the phone number used at the time of service suspension is only possible during a 90-day period including the day of service suspension.

This is available with FOMA.

Items Required

  • Documents verifying the subscriber's identitynotice1
  • Seal used for your bank or other financial institution account and bankbook or other document showing your account number (required for automatic payment procedures).notice2
  • notice1 Please refer to documents verifying identity.
  • notice2 At some docomo Shops and other locations operated directly by DOCOMO, you will be able to register using just your cash card (except for certain financial institutions). When using cash card, the holder of the cash card must be present and the account PIN will need to be entered.

Confirmation of Documents Verifying Identity
Contract handling fee : Free

Charges

  • Handling fee: Free
  • Payment for handset and accessories, etc. (Necessary for the cost of the new purchase)

Procedures

Procedures can be carried out at docomo Shops.

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Notes on procedures

  • The mova service ended on March 31, 2012. Therefore, please note that you cannot apply to resume the mova service even if the service suspension period is less than three years.
  • Your length of use from before service suspension carries over at the time of phone service resumption.
  • You can use your docomo Points from before service suspension when service is resumed. docomo Points that have not expired can be used.
  • At the time of service resumption, you must bring to the docomo Shop documents verifying your identity as the subscriber.
  • At the time of service resumption, you will need to reapply to an international telephone service company if you wish to use international calling, even if you subscribed to an international calling service before service suspension.

noticeAmounts listed include consumption tax. Please note that for the actual bill the amount of the tax is calculated from the total of individual items excluding tax so the billing amount may differ from the total of individual items including tax.

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