Cancelling Your Subscription

• [FOMA] [Xi "crossy"] Your current DOCOMO UIM Card (FOMA Card) (unless the DOCOMO UIM Card (FOMA Card) has been lost or stolen1)
  You must bring your current DOCOMO UIM Card (FOMA Card) and return it to the docomo Shop.

• 1 If your phone has been lost or stolen, you must present originals of documents verifying your identity.
• Personal information such as your name and address will be verified to confirm your identity.
• If a representative applies on behalf of an organization or other individual (application by proxy), the representative may need to present proof of identity.

Documents Verifying Identity

• Charges incurred up to the day of cancellation.
  

  You will be billed for these charges the following month.

• If you plan to change your subscription to another carrier with MNP, you must first apply to NTT DOCOMO for an MNP reservation number. Unless already cancelled, your NTT DOCOMO subscription will be cancelled on the day the subscription application procedures with another carrier is complete.
• You may be unable to proceed with application procedures for a new subscription with another carrier if any charges remain overdue on your NTT DOCOMO account at the time of your new application.
• DOCOMO UIM Cards (FOMA Cards) can be returned and telephone numbers remaining on mova phones deleted at docomo Shops.

View an explanation on procedures for current DOCOMO subscribers who wish to use MNP.

Procedures can be carried out at docomo Shops.

Search for nearby docomo Shops

• If you subscribe to Ichinen Discount, New Ichinen Discount, Fami-wari MAX50, Hitoridemo Discount50, Business Discount50, Office Discount MAX50, Flat-Rate Data Discount, Flat-Rate Data STANDARD-WARI, or Xi Data Plan Ninen, the set cancellation charges may apply.
• Charges will not be calculated on a per diem basis for Pake-hodai double, Pake-hodai, Pake-hodai full, Biz-hodai, or Keitai Anshin Pack. You will be billed the flat-rate monthly charge.
• Charges such as handling fees paid at the time of subscription will not be refunded.
• By cancelling your service subscription, you forfeit all docomo Points.
• You will be billed for the final settlement of your account at a later date if none of the following apply to the total charges.
  • Directory assistance inquiries, collect calls, telegrams, WORLD WING call charges, and call and other charges incurred just before (approximately two hours before) cancellation of subscription
  • Interest charges incurred on overdue telephone bills that were paid at financial institutions or convenience stores
  • Payment for purchases made using docomo Mobile Payment or DCMX mini
  • docomo Keitai Soukin usage charges (remittance amounts and service charges)
  • Preparation fees for itemized billing statements sent after cancellation of subscription
    etc.
• If you pay charges with a bill, a bill for the charges that you already paid when settling your account may already be issued. You will be refunded for any double-billed amount.
• If you use automatic payment, funds may also be withdrawn from your bank account because DOCOMO is unable to verify remittance status with banks. If withdrawn, funds will be refunded to your bank account.
• You may be billed for dialing charges and other charges up to two months after subscription cancellation. Please retain your bank account in order to cover these charges.
• When a deposit is to be refunded, the deposit amount will be remitted to your bank account after confirming that all charges have been paid.
• [FOMA] [Xi "crossy"] You must return your DOCOMO UIM Card (FOMA Card) at the time of subscription cancellation. We therefore recommend that you make a copy of the contents of the Phonebook on your DOCOMO UIM Card (FOMA Card) before returning it.
• In the event of the death of the mobile phone service subscriber, see
  

  Subscription Inheritance or Cancellation Due to Death of Service Subscriber (in Japanese only).

• Even if you cancel your subscription to the FOMA service or Xi service, you will still be required to pay the installment payments. However, if you pay the lump sum of the remaining installment payments when applying to cancel your subscription to the service, the DOCOMO installment payment contract (individual credit purchase brokerage contract/installment sale contract) can be terminated.
• If you cancel your FOMA service subscription (including when using that as a 2in1 subscription B number) before completing the promised period of use after purchasing a mobile phone with Basic Course, you will be required to pay a Basic Course cancellation charge. That charge will apply for the number of months remaining in the promised period of use, and the charge will be ¥630 multiplied by the number of months remaining.

Letter of Consent / Letter of Attorney Downloads

Download letters of consent and letters of attorney in PDF format.