Information on the steps required to suspend or resume service should your mobile phone be lost or stolen.

Compatible with FOMA, compatible with Xi "crossy"

Contract handling fee : Free

Temporary Service Suspension When Your Mobile Phone is Lost or Stolen

From a public phone, home phone, or mobile phone
0120-524-360 (toll free, in Japanese only, 24 hour a day service)

noticePlease double-check the number before dialing.

Phone number You can continue using your current phone number when service is resumed.
(If you are issued a new handset, you can still keep your current phone number.)
Basic monthly charges You will continue to be billed for basic monthly charges and charges for optional services during service suspension.

noticei-mode, mail, and other services are not available during service suspension.

Activating and deactivating Omakase Lock

If your handset is compatible with Omakase Lock, you can also activate Omakase Lock through remote operations to lock the handset when you request temporary service suspension.

noticeIf an "Osaifu-Keitai" is lost or stolen, also contact the "Osaifu-Keitai" compatible service providers that you use.

Omakase Lock

Procedures

You can apply by PC or phone or at a docomo Shop.

PC (My docomo)

You can suspend and resume service from Various applications/procedures (Various applications/procedures) on My docomo (in Japanese only) via PC.

  • noticeA docomo ID and password are required to use this site. If you do not have these, please acquire one at New registration (New registration) on My docomo (in Japanese only). If you have forgotten them, they can be reissued via My docomo. Note that if you do not have your handset because it has been lost or stolen, you will not be able to register for a docomo ID/password or have one reissued.
  • noticeOperation procedures on the actual screens are in Japanese.

When Accessing From a PC (My docomo)

Hours

24 hours a daynotice1

Phone

You can suspend and resume service over the telephone.

General Inquiries (docomo Information Center)

Hours

9 a.m. to 8 p.m.

docomo Shops

You can suspend and resume service at docomo Shops.
Business hours differ by shop. See the pages of individual shops for details.

Search for nearby docomo Shops

notice1 Unavailable from 10:30 p.m. every Tuesday to 7:00 a.m. the following morning due to system maintenance.

Resuming Service with a New Mobile Phone

You must apply at a docomo Shop service counter.
Contract handling fee
¥2,100

Charges (if purchasing a new handset)

  • Handling fee: ¥2,100

    noticeA handling fee will be included on your bill the following month.
    However, a handling fee is not charged if a new docomo UIM Card (FOMA Card) does not need to be issued.

  • Payment for purchasing handset, etc. (required if you make a new purchase)

Charges (if renting a handset)

  • To be paid by the customer

Procedures

Procedures can be carried out at docomo Shops.
Business hours differ by shop. See the pages of individual shops for details.

Search for nearby docomo Shops

Other Notes

  • Service can be temporarily suspended at your request. However, the person who makes the request must be the subscriber.
  • During the period of service suspension, basic monthly charges, charges for optional services, and other charges will incur.
  • If the line for which you requested suspension is in use when the procedure to suspend service is implemented, service will be suspended after use of that line is finished.
  • If you subscribe to Voice Mail Service or Call Forwarding Service and you have requested service suspension, Voice Mail and Call Forwarding will also be suspended.
  • If your handset is compatible with Omakase Lock, you can activate/deactivate Omakase Lock at the same time free of charge.
  • Please note that you are also responsible for any voice and communications charges that may be incurred after your handset is lost or stolen.
  • A docomo UIM Card (FOMA Card) for which an application has been made for WORLD WING can be inserted in an overseas handset (GSM or W-CDMA handset with an international roaming function that is not configured to be restricted to a particular overseas operator) and used overseas. Therefore, if your docomo UIM Card (FOMA Card) or handset containing a docomo UIM Card (FOMA Card) is lost or stolen while you are overseas, call the phone number above as soon as possible and then perform the procedure to suspend service.
  • DCMX mini will also be suspended if you carry out the steps to suspend service, but payments may still be able to be made depending on the conditions. We recommend that you use the IC card lock and "Osaifu-Keitai" lock functions on a regular basis.
  • Use of DCMX (iD) set on your handset will not be suspended even if you suspend use of your handset. If you use DCMX (iD), also request that the procedure to suspend use of DCMX (iD) be performed.

What to do if You Find a DOCOMO Mobile Phone

If you find a DOCOMO mobile phone that someone has lost, please take it to the nearest police station or police box. DOCOMO will contact the subscriber upon request from the police.

noticeAmounts listed include consumption tax. Please note that for the actual bill the amount of the tax is calculated from the total of individual items excluding tax so the billing amount may differ from the total of individual items including tax.

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