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SupportGuide to ProceduresWhere to Apply
Check your charges up to the preceding day, apply for various procedures, check your points, etc.
When accessing from a PC (My docomo)
Use your PC to apply for various procedures or change your billing plan, check your charges and points, and more. Available 24 hours a day.
1
When accessing from i-mode (customer support)
Use your i-mode phone to apply for various procedures or change your billing plan, check your charges and points, and more. Available 24 hours a day.1
When accessing from a smartphone (customer support)
Use your docomo Smartphone to apply for various procedures or change your billing plan, check your charges and points, and more. Available 24 hours a day.1
1 Unavailable from 10:30 p.m. every Tuesday to 7:00 a.m. the following morning due to system maintenance.
By Phone
General Inquiries (docomo Information Center)
From landline phones etc.
0120-005-250 
Service available in English, Portuguese, Chinese, Spanish and Korean.
9 a.m. to 8 p.m. (open all year round)
0120-800-000 (in Japanese only)
9 a.m. to 8 p.m. (open all year round)
- May not be accessible from some IP phones.
- Communications charges do not apply for calls to numbers starting with 0120.
From DOCOMO mobile phones
151 (toll free, in Japanese only)
9 a.m. to 8 p.m. (open all year round)
Cannot be called from landline phones.
Local Navigation
- Guide to Procedures
- New Subscription
- Procedures for New Application with Mobile Number Portability (MNP)
- Changing Subscription Information
- Changing Your Mobile Phone Model
- Documents for Subscription Procedures
- Payment Methods
- Roaming and Rental Service
- Where to Apply
- Unlocking a SIM Lock and Using Another Carrier's Mobile Phone or Other Device