New Subscription

• Documents verifying identity showing the subscriber's name, date of birth, and current address or residence.12
  Confirmation of Documents Verifying Identity
• A bank cash card, bankbook, or credit card in the subscriber's name (individual subscriptions only)

  For individual subscriptions, please present, along with the documents verifying identity described above, an original of a cash card, bankbook, or credit card in the subscriber's name.
  Minors who do not have a cash card or similar in their own name should be accompanied by their legal parent or guardian, who will present a cash card or similar in their own name.

• Items required to pay your monthly mobile phone bill (Monthly usage charges [including monthly installments] will be paid via automatic account transfer from an account at a financial institution or by credit card.)
  [Automatic account transfer]
  Your cash card (cards of some financial institutions cannot be used)3 or the seal/signature and bankbook you use for your financial institution, etc.3
  [Credit card]
  Your credit card4 (Some credit cards cannot be used.)
  Payment Methods

• 1 Please bring originals. Copies will not be accepted.
• 2 For payment by installment, there may be additional application conditions depending on the documents verifying identity presented.
• 3 For payment by automatic account transfer, one or two bills may be sent before setup procedures are completed with your financial institution. In this case, please pay the bill at a convenience store that handles DOCOMO charges payment, financial institution, or DOCOMO service counter.
  At some docomo Shops and other locations operated directly by DOCOMO, you will be able to register using just your cash card (except for certain financial institutions). When using cash card, the holder of the cash card must be present and the account PIN will need to be entered.
• 4 The person in whose name the credit card is issued must be present if paying by credit card. Charges will be billed by your credit card company after procedures are complete.

• Contract handling fee: ¥3,1505
  

  5 The contract handling fee will be billed with your usage charges the following month.

• Payment for handset and accessories, etc.
• A deposit (max. ¥100,000/contract [non-taxable], interest-free, of an amount determined separately by DOCOMO) may be required at the time of subscription for persons indicated below. DOCOMO installment payment is not available for the purchase of mobile phones under subscriptions that require deposits.
  • Persons applying for multiple subscriptions (of more than the number of contracted lines determined by DOCOMO) within a certain period
  • Persons with payments outstanding to other mobile phone, PHS, satellite mobile phone carriers, etc.

• FOMA service subscribers can select Value Course or Basic Course when purchasing an applicable handset model.
• Xi "crossy" service subscribers can also purchase a handset specified by DOCOMO in installments (in Japanese only).

• To use Mobile Number Portability (MNP) when starting a new subscription with NTT DOCOMO, you first need to acquire from your current carrier an MNP reservation number.
• Generally, the subscriber for the new NTT DOCOMO subscription must be the same as the subscriber for the current carrier subscription when using MNP. When applying for a new subscription with NTT DOCOMO, your identity will be verified with your current carrier.
• Your subscription with your current carrier is cancelled following application for MNP.
• If any information on the MNP application is falsified, you may be required to forfeit your current telephone number.
• Information related to use of MNP may be verified and disclosed between your current carrier and NTT DOCOMO.
• New NTT DOCOMO subscribers using a phone number issued by another carrier6 through MNP will not be able to use services which include the following:

  1. Number Plus
  2. Receiving 106 calls (collect calls)
  3. Receiving calls from public phones on trains

  6 A phone number issued by another carrier refers to a phone number that was assigned to a carrier other than NTT DOCOMO by the Ministry of Internal Affairs and Communications.

View an explanation on information such as procedures for Mobile Number Portability (MNP) for those who wish to switch to DOCOMO right away using MNP.

Procedures can be carried out at docomo Shops.

docomo Shop

• Holders of the following credit cards can use their cards to pay monthly DOCOMO bills and charges required at time of subscription:

  DCMX UC Card Co., Ltd. (UC Card) Mitsubishi UFJ NICOS Co., Ltd (UFJ Card) American Express International, Inc. (American Express Card) APLUS Co., Ltd. (APLUS Card) Central Finance Co., Ltd. (CF Card) AEON Credit Service Co., Ltd. (AEON Card)

  JCB Co., Ltd. (JCB Card) DC Card (DC) JACCS CO., LTD. (JACCS Card) Orient Corporation (Orico Card) OMC Card, Inc. (OMC Card) Credit Saison Co., Ltd. (Saison Card) NISSENREN FINANCE Co., LTD. (NISSENREN CARD)

  Sumitomo Mitsui Card Company, Limited (Sumitomo Mitsui VISA) Japan Diners Club Mitsubishi UFJ NICOS Co., Ltd (NICOS Card) LIFE CO.,LTD. (LIFE Card) Rakuten KC Co.,Ltd. (Rakuten KC Card) NTT FINANCE CORPORATION (NTT Group Card) TOYOTA FINANCE CORPORATION Co.,Ltd. (TS CUBIC CARD)

  In addition to the 21 cards listed above, you can also use other MasterCard, Visa, and JCB affiliated credit cards. Also, please note that some retailers do not accept some of the cards listed above.
• Subscription confirmation notices marked confidential (cannot be forwarded) will be sent to new subscribers of FOMA service/Xi "crossy" service. Confirmation documents may be sent by registered mail (cannot be forwarded) in some cases. If subscription confirmation documents are deemed undeliverable and thus returned to us, you may be required to bring to a docomo Shop documents that verify your identity as the service subscriber as well as documents to verify your name and address. If we are unable to verify your identity, your service may be suspended. DOCOMO will mail subscription confirmation documents marked confidential to the legal parents or guardians of new subscribers under 20 years old to verify their consent. DOCOMO may also contact legal parents or guardians for confirmation.
• If any details (such as subscriber’s name, address, contact information, or unpaid balances) provided in subscription application or otherwise stated are falsified or if the details provided are incomplete resulting in undeliverable subscription confirmation documents or other such postal mail, then service related to the contract in question may be suspended and such contract may be cancelled.
• If the service contract is cancelled due to overdue charges, other carriers will be notified in accordance with provisions stipulated in the terms of contract.
• For short-term mobile phone use, please refer to FOMA and mova Rental Services (in Japanese only).
• For using docomo Points earned when paying monthly balances in full, please refer to Points Service.
• When signing up for new mobile phone service, you can choose the last four digits of your phone number with our Phone Number Selection Service (in Japanese only).
• If you select to purchase a mobile phone in installments, you will need to apply for a separate DOCOMO installment payment contract (individual credit purchase brokerage contract or installment sale contract). The various terms and conditions can be found in the DOCOMO installment payment contract (individual credit purchase brokerage contract or installment sale contract).

About purchasing in installments (in Japanese only)

FOMA devices (except for some models) can currently be used with Xi "crossy" subscriptions, but the following applies.

• FOMA devices cannot use high-speed communications and some content for Xi "crossy" devices.

• If the discount of Monthly Support is currently being applied, it will no longer be applied.
• If the discount of Device Purchase Support is currently being applied, a cancellation charge will apply.
• If the discount of Basic Purchase Support is currently being applied, a cancellation charge will apply.

• Your billing plan and packet flat-rate service will be plans specifically for Xi "crossy".

• The following FOMA devices cannot be used (as of November 2011).
  BlackBerry® BoldTM 9780, BlackBerry® BoldTM, BlackBerry® BoldTM 9700, BlackBerry® CurveTM 9300, HT1100, HT-01A, HT-02A, HT-03A, M1000, NM850iG, NM706i, NM705i, M702iG, M702iS, and M2501

• If you are subscribed to DOCOMO's mopera U or Business mopera Internet, set the APN to "mopera.net" manually. Please see the user's manual of your model for how to configure the setting.
• If you are subscribed to another provider's service, be sure to check with the provider you are subscribed to beforehand, because using the Xi "crossy" service with your FOMA device may result in you no longer being able to connect to that service or having to pay the other provider's usage charges according to how long you are connected.

• If you change your subscription to the FOMA service without purchasing a FOMA device after subscribing to Xi "crossy", you will not be able to select Value Plan.

Letter of Consent / Letter of Attorney Downloads

Download letters of consent and letters of attorney in PDF format.