New Subscription

• In the case of making a new subscription under a personal name, the application must be made by the subscriber. An application cannot be accepted from a representative (except for a legal representative or member of the subscriber's family).
• If a legal representative applies on behalf of the subscriber, a letter of consent, identification document of the legal representative, and a document verifying that the person applying is a legal representative are required in addition to the following documents. If a family member of the subscriber applies for the subscriber, a letter of attorney, identification document of the family member (identification document of the subscriber shown in the table below), and a document verifying that the person applying is a member of the subscriber's family (Family Register [Koseki Tohon], Certificate of Residence [Juminhyo], etc.) are required in addition to the following documents. When other than a Japanese driver's license is used as the identification document of the legal representative or member of the subscriber's family, an additional document is required.
• In line with the common initiative of mobile phone carriers to eliminate bank transfer scams, when an application is made for a subscription under a personal name, DOCOMO will verify the original of a credit card, bank card, or bankbook in the name of the subscriber together with an identification document, regardless of the method of payment. Minors who are unable to present a bank card or similar in their name must be accompanied by a legal parent or guardian and the bank card or similar of the legal parent or guardian must be presented.

• Documents verifying identity showing the subscriber's name, date of birth, and current address or residence.
  • Confirmation of Documents Verifying Identity

One of the following:

• Credit card
• Bank card (bank cards cannot be used in some stores and the bank cards of some financial institutions cannot be used)

If the subscriber does not have any of the above, the subscriber's bankbook plus seal and one of the additional documents are required (unless the subscriber has a Japanese driver's license).

• For the financial institutions that will accept application by bank card for automatic payment, see Application by Bank Card for Automatic Payment. The PIN needs to be entered when registering with a bank card.
• If payments will be made under the name of a person other than the subscriber (legal representative or a member of the subscriber's family) with a credit card or automatic payment from an account of a financial institution, a document that clarifies the relationship between the subscriber and person who will make the payments is required. In that case as well, a credit card, bank card, or bankbook in the name of the subscriber must be presented.
• Minors who are unable to present a bank card or similar in their name must be accompanied by a legal parent or guardian and the bank card or similar of the legal parent or guardian must be presented.
• For payment by automatic payment, one or two bills may be sent before the setup procedure is completed with your financial institution. In this case, please pay the bill at a convenience store that handles NTT FINANCE charges payment, financial institution, or DOCOMO service counter.
• The cardholder needs to visit the store in order to use the credit card. DOCOMO usage will be billed by your credit card company after the application is processed.

• Contract handling fee: ¥3,1501
  

  1 The contract handling fee will be billed with your usage charges the following month.

• Payment for handset and accessories, etc.
• A deposit (max. ¥100,000/contract [non-taxable], interest-free, of an amount determined separately by DOCOMO) may be required at the time of subscription for persons indicated below. DOCOMO installment payment is not available for the purchase of mobile phones under subscriptions that require deposits.
  • Persons applying for multiple subscriptions (of more than the number of contracted lines determined by DOCOMO) within a certain period
  • Persons with payments outstanding to other mobile phone, PHS, satellite mobile phone carriers, etc.

• FOMA service subscribers can select Value Course or Basic Course when purchasing an applicable handset model.
• Xi "crossy" service subscribers can also purchase a handset specified by DOCOMO in installments (in Japanese only).

• To use Mobile Number Portability (MNP) when starting a new subscription with NTT DOCOMO, you first need to acquire from your current carrier an MNP reservation number.
• Generally, the subscriber for the new NTT DOCOMO subscription must be the same as the subscriber for the current carrier subscription when using MNP. When applying for a new subscription with NTT DOCOMO, your identity will be verified with your current carrier.
• Your subscription with your current carrier is cancelled following application for MNP.
• If any information on the MNP application is falsified, you may be required to forfeit your current telephone number.
• Information related to use of MNP may be verified and disclosed between your current carrier and NTT DOCOMO.
• New NTT DOCOMO subscribers using a phone number issued by another carrier2 through MNP will not be able to use services which include the following:

  1. Receiving 106 calls (collect calls)
  2. Receiving calls from public phones on trains

  2 A phone number issued by another carrier refers to a phone number that was assigned to a carrier other than NTT DOCOMO by the Ministry of Internal Affairs and Communications.

View an explanation on information such as procedures for Mobile Number Portability (MNP) for those who wish to switch to DOCOMO right away using MNP.

Procedures can be carried out at docomo Shops.

docomo Shop

• Holders of the following credit cards can use their cards to pay monthly DOCOMO bills and charges required at time of subscription:

  DCMX UC Card Co., Ltd. (UC Card) Mitsubishi UFJ NICOS Co., Ltd (UFJ Card) American Express International, Inc. (American Express Card) APLUS Co., Ltd. (APLUS Card) Central Finance Co., Ltd. (CF Card) AEON Credit Service Co., Ltd. (AEON Card)

  JCB Co., Ltd. (JCB Card) DC Card (DC) JACCS CO., LTD. (JACCS Card) Orient Corporation (Orico Card) OMC Card, Inc. (OMC Card) Credit Saison Co., Ltd. (Saison Card) NISSENREN FINANCE Co., LTD. (NISSENREN CARD)

  Sumitomo Mitsui Card Company, Limited (Sumitomo Mitsui VISA) Japan Diners Club Mitsubishi UFJ NICOS Co., Ltd (NICOS Card) LIFECARD CO.,LTD. (LIFE Card) Rakuten KC Co.,Ltd. (Rakuten KC Card) NTT FINANCE CORPORATION (NTT Group Card) TOYOTA FINANCE CORPORATION Co.,Ltd. (TS CUBIC CARD)

  In addition to the 21 cards listed above, you can also use other MasterCard, Visa, and JCB affiliated credit cards. Also, please note that some retailers do not accept some of the cards listed above.
• Subscription confirmation notices marked confidential (cannot be forwarded) will be sent to new subscribers. If subscription confirmation documents are returned to us, you may be required to bring original identification documents that include your name and address to a docomo Shop so that DOCOMO can verify that you are the subscriber. If we are unable to verify your identity, your service may be suspended.

  Confirmation documents may be sent by registered mail (cannot be forwarded) in some cases depending on the type of original identification documents.

• DOCOMO will post subscription confirmation documents including the mobile phone number, the subscriber's name and address, and other information marked confidential to the legal parents or guardians of new subscribers under 20 years old to verify their consent, if they have provided consent. DOCOMO may also contact legal parents or guardians for confirmation.
• If any details (such as subscriber's name, address, contact information, or unpaid balances) provided in subscription application or otherwise stated are falsified or if the details provided are incomplete resulting in undeliverable subscription confirmation documents or other such postal mail, then service related to the contract in question may be suspended and such contract may be cancelled.
• If the service contract is cancelled due to overdue charges, other carriers will be notified in accordance with provisions stipulated in the terms of contract.
• For using docomo Points earned when paying monthly balances in full, please refer to Points Service.
• When signing up for new mobile phone service, you can choose the last four digits of your phone number with our Phone Number Selection Service (in Japanese only).
• If you select to purchase a mobile phone in installments, you will need to apply for a separate DOCOMO installment payment contract (individual credit purchase brokerage contract or installment sale contract). The various terms and conditions can be found in the DOCOMO installment payment contract (individual credit purchase brokerage contract or installment sale contract).
  • About Purchasing by Installment Payment (in Japanese only)

FOMA devices (except for some models) can currently be used with Xi "crossy" subscriptions, but the following applies.

• FOMA devices cannot use high-speed communications and some content for Xi "crossy" devices.

• If the discount of Monthly Support is currently being applied, it will no longer be applied.
• If the discount of Device Purchase Support is currently being applied, a cancellation charge will apply.
• If the discount of Basic Purchase Support is currently being applied, a cancellation charge will apply.

• Your billing plan and packet flat-rate service will be plans specifically for Xi "crossy".

• The following FOMA devices cannot be used (as of November 2011).
  BlackBerry® BoldTM 9780, BlackBerry® BoldTM, BlackBerry® BoldTM 9700, BlackBerry® CurveTM 9300, HT1100, HT-01A, HT-02A, HT-03A, M1000, NM850iG, NM706i, NM705i, M702iG, M702iS, and M2501

• If you are subscribed to DOCOMO's mopera U or Business mopera Internet, set the APN to "mopera.net" manually. Please see the user's manual of your model for how to configure the setting.
• If you are subscribed to another provider's service, be sure to check with the provider you are subscribed to beforehand, because using the Xi "crossy" service with your FOMA device may result in you no longer being able to connect to that service or having to pay the other provider's usage charges according to how long you are connected.

• If you change your subscription to the FOMA service without purchasing a FOMA device after subscribing to Xi "crossy", you will not be able to select Value Plan.

Letter of Consent / Letter of Attorney Downloads

Download letters of consent and letters of attorney in PDF format.