New Subscription

• Documents verifying identity showing the subscriber's name, date of birth, and current address or residence.12
  Confirmation of Documents Verifying Identity
• A bank cash card, bankbook, or credit card in the subscriber's name (individual subscriptions only)

  For individual subscriptions, please present, along with the documents verifying identity described above, an original of a cash card, bankbook, or credit card in the subscriber's name.
  Minors who do not have a cash card or similar in their own name should be accompanied by their legal parent or guardian, who will present a cash card or similar in their own name.

• Items required to pay your monthly mobile phone bill (Monthly usage charges [including monthly installment payments] will be paid via automatic account transfer from an account at a financial institution or by credit card.)
  [Automatic account transfer]
  Your seal/signature used for the account at the financial institution, and your bankbook3 or cash card3
  [Credit card]
  Your credit card4 (Some credit cards cannot be used.)
  Payment Methods

• 1 Please bring originals. Copies will not be accepted.
• 2 For payment by installment, there may be additional application conditions depending on the documents verifying identity presented.
• 3 For payment by automatic account transfer, one or two bills may be sent before setup procedures are completed with your financial institution. In this case, please pay the bill at a convenience store that handles DOCOMO charges payment, financial institution, or DOCOMO service counter.
  At some docomo Shops and other locations operated directly by DOCOMO, you will be able to register using just your cash card (except for certain financial institutions). When using cash card, the holder of the cash card must be present and the account PIN will need to be entered.
• 4 The person in whose name the credit card is issued must be present if paying by credit card. Charges will be billed by your credit card company after procedures are complete.

• Contract handling fee: ¥3,000 (¥3,150 incl. tax)5
  

  5 The contract handling fee will be billed with your usage charges the following month.

• Payment for handset and accessories, etc.
• A deposit (max. ¥100,000/contract [non-taxable], interest-free, of an amount determined separately by DOCOMO) may be required at the time of subscription for persons indicated below. DOCOMO installment payment is not available for the purchase of mobile phones under subscriptions that require deposits.
  • Persons applying for multiple subscriptions (of more than the number of contracted lines determined by DOCOMO) within a certain period
  • Persons with payments outstanding to other mobile phone, PHS, satellite mobile phone carriers, etc.

View information on how to purchase DOCOMO mobile phones.

• To use Mobile Number Portability (MNP) when starting a new subscription with NTT DOCOMO, you first need to acquire from your current carrier an MNP reservation number.
• Generally, the subscriber for the new NTT DOCOMO subscription must be the same as the subscriber for the current carrier subscription when using MNP. When applying for a new subscription with NTT DOCOMO, your identity will be verified with your current carrier.
• Your subscription with your current carrier is cancelled following application for MNP.
• If any information on the MNP application is falsified, you may be required to forfeit your current telephone number.
• Information related to use of MNP may be verified and disclosed between your current carrier and NTT DOCOMO.
• New NTT DOCOMO subscribers using a phone number issued by another carrier6 through MNP will not be able to use services which include the following:

  1. Number Plus
  2. Receiving 106 calls (collect calls)
  3. Receiving calls from public phones on trains

  6 A phone number issued by another carrier refers to a phone number that was assigned to a carrier other than NTT DOCOMO by the Ministry of Internal Affairs and Communications.

View an explanation on information such as procedures for Mobile Number Portability (MNP) for those who wish to switch to DOCOMO right away using MNP.

Procedures can be carried out at docomo Shops.

docomo Shop

• Holders of the following credit cards can use their cards to pay monthly DOCOMO bills and charges required at time of subscription:

  DCMX UC Card Co., Ltd. (UC Card) Mitsubishi UFJ NICOS Co., Ltd (UFJ Card) American Express International, Inc. (American Express Card) APLUS Co., Ltd. (APLUS Card) Central Finance Co., Ltd. (CF Card) AEON Credit Service Co., Ltd. (AEON Card)

  JCB Co., Ltd. (JCB Card) DC Card (DC) JACCS CO., LTD. (JACCS Card) Orient Corporation (Orico Card) OMC Card, Inc. (OMC Card) Credit Saison Co., Ltd. (Saison Card) NISSENREN FINANCE Co., LTD. (NISSENREN CARD)

  Sumitomo Mitsui Card Company, Limited (Sumitomo Mitsui VISA) Japan Diners Club Mitsubishi UFJ NICOS Co., Ltd (NICOS Card) LIFE CO.,LTD. (LIFE Card) Rakuten KC Co.,Ltd. (Rakuten KC Card) NTT FINANCE CORPORATION (NTT Group Card) TOYOTA FINANCE CORPORATION Co.,Ltd. (TS CUBIC CARD)

  In addition to the 21 cards listed above, you can also use other MasterCard, Visa, and JCB affiliated credit cards. Also, please note that some retailers do not accept some of the cards listed above.
• Subscription confirmation notices marked confidential (cannot be forwarded) will be sent to new subscribers of FOMA services. Confirmation documents may be sent by registered mail (cannot be forwarded) in some cases. If subscription confirmation documents are deemed undeliverable and thus returned to us, you may be required to bring to a docomo Shop documents that verify your identity as the service subscriber as well as documents to verify your name and address. If we are unable to verify your identity, your service may be suspended. DOCOMO will mail subscription confirmation documents marked confidential to the legal parents or guardians of new subscribers under 20 years old to verify their consent. DOCOMO may also contact legal parents or guardians for confirmation.
• If any details (such as subscriber’s name, address, contact information, or unpaid balances) provided in subscription application or otherwise stated are falsified or if the details provided are incomplete resulting in undeliverable subscription confirmation documents or other such postal mail, then service related to the contract in question may be suspended and such contract may be cancelled.
• If the service contract is cancelled due to overdue charges, other carriers will be notified in accordance with provisions stipulated in the terms of contract.
• For short-term mobile phone use, please refer to FOMA and mova Rental Services (in Japanese only).
• For using docomo Points earned when paying monthly balances in full, please refer to Points Service.
• When signing up for new mobile phone service, you can choose the last four digits of your phone number with our Phone Number Selection Service (in Japanese only).
• If you elect to purchase a phone on an installment payment plan, you will need to complete a separate installment purchase brokerage contract or an installment sales contract7.

  7 If applying for an installment purchase brokerage contract or an installment sales contract, you must make monthly installment payments by automatic account transfer or by credit card.

• Up to a total of two contracts for installment purchase brokerage contracts or installment sales contracts can be made with a single FOMA service subscription (excluding the FOMA B Number used with 2in1 service). Applications for new contracts for installment purchase brokerage contracts and installment sales contracts are reviewed by NTT DOCOMO, and may be consequently rejected, even if you will have less than two contracts.

Letter of Consent / Letter of Attorney Downloads

Download letters of consent and letters of attorney in PDF format.