Changing to FOMA or Xi "crossy"

• Your current mobile phone including a DOCOMO UIM Card (FOMA Card) (unless the phone has been lost or stolen1)

  • 1 If your phone has been lost or stolen, you must present originals of documents verifying your identity.
  • You are required to enter your network PIN, provide documents verifying identity, show the (Phone purchase confirmation site [your network PIN must be entered]) (in Japanese only) on your current mobile phone, etc., so we can confirm your identity.
  • At docomo Shops, the (Phone purchase confirmation site) cannot be used to confirm your identity. Also, at DOCOMO dealers other than docomo Shops, confirmation by entering your network PIN cannot be made.
  • If a representative applies on behalf of an organization or other individual (application by proxy), the representative may need to present proof of identity, etc. If the official identification of the person who applies is a Japanese Health Insurance Certificate, a utility receipt, credit card, student ID, Certificate of Residence (Juminhyo), or Certificate of Registered Matters on Alien Registration does not need to be attached.

  Confirmation of Documents Verifying Identity

• Originals of documents verifying the subscriber's identity if you purchase a mobile phone on installments when changing your mobile phone model.

  Confirmation of documents verifying identity (purchasing a mobile phone on installments when changing the model) (in Japanese only)

  • The application must be made by the subscriber in order to use DOCOMO installment payments under a personal name. An application cannot be accepted from a representative (except for a legal representative or family member of the subscriber).
  • When applying for a DOCOMO installment payment contract (individual credit purchase brokerage contract or installment sale contract), monthly installment payments (individual credit purchase brokerage contract/installment sale contract) should be made by automatic account transfer or credit card.

• Handling fee: ¥2,100

A handling fee will be included on your bill the following month.

• Payment for phone and accessories, etc. (Necessary for the cost of the new purchase.)

• FOMA service subscribers can select Value Course or Basic Course when purchasing an applicable handset model.
• Xi "crossy" service subscribers can also purchase a handset specified by DOCOMO in installments.

Procedures can be carried out at docomo Shops.

docomo Shop

• When changing your subscription, please purchase a new battery, battery charger, and other accessories if your current ones are not compatible with the new model.
• Refer to docomo Points Service to learn how you can use points that are earned when paying your monthly DOCOMO bill in full.
• When changing subscription, billing for the new subscription will use the same automatic payment (or credit card payment) information as the current subscription.
• Data such as phone numbers and mail addresses can be backed up through docomo Welcome Support.
• If you select to purchase a mobile phone in installments, you will need to apply for a separate DOCOMO installment payment contract (individual credit purchase brokerage contract or installment sale contract). The various terms and conditions can be found in the DOCOMO installment payment contract (individual credit purchase brokerage contract or installment sale contract).
  About Purchasing by Installment Payment
• If you purchase a new mobile phone before completing the promised period of use after purchasing a mobile phone with Basic Course, you will be required to pay a Basic Course cancellation charge. That charge will apply for the number of months remaining in the promised period of use, and the charge will be ¥630 multiplied by the number of months remaining.

<Changing subscription from a FOMA mobile phone to a Xi "crossy" mobile phone or vice versa>

• If a subscriber to Fami-wari MAX50, Hitoridemo Discount50, Business Discount50, Office-wari MAX50, New Ichinen Discount, or Ichinen Discount changes the subscription to Xi "crossy" along with applying for Xi Data Plan Ninen, the subscription period of Fami-wari MAX50, Hitoridemo Discount50, Business Discount50, Office-wari MAX50, New Ichinen Discount, or Ichinen Discount will not be transferred.
• If a subscriber to Fami-wari MAX50, Hitoridemo Discount50, Business Discount50, Office-wari MAX50, New Ichinen Discount, or Ichinen Discount changes the subscription to Xi "crossy" along with applying for Xi Data Plan, a cancellation charge will apply.
• If a subscriber to Xi Data Plan Ninen changes the subscription to FOMA (except when applying for Flat-Rate Data STANDARD-WARI or Hearty Discount at the same time), a cancellation charge will apply.

<Services you can continue to use>

• i-mode, Voice Mail Service, Call Waiting Service, Call Forwarding Service, Nuisance Call Blocking Service, WORLD CALL, Quick Number, Long-Term Subscriber Discount, Fami-wari MAX50, Hitoridemo Discount50, New Ichinen Discount, Family Discount, Office Discount, Office-wari MAX50, Business Discount, Hearty Discount, Ikkatsu Discount, Bulk Line Discount, Yu Yu Call Discount, Itemized Billing Service, e-billing, Charge Notice Service, docomo Points Service, docomo Premier Club, Melody Call, mopera mail, docomo Mobile Payment, etc.

• If you continue to use i-mode after changing subscription, your i-mode password, mail address, mail settings (suspend mail function secret code, mail rejection addresses), and mail stored at the i-mode center will be transferred to the FOMA subscription.
  Some sites on My Menu2 cannot be transferred. Please re-register sites you cannot transfer after 9 a.m. the following day.
  • 2 When you change from mova service to FOMA service, compatible sites on My Menu will automatically be transferred to the FOMA My Menu in iMenu. However, sites that cannot be transferred will be deleted from My Menu. If you wish to use those sites, please re-register them to My Menu on the FOMA handset. You can check the My Menu transfer compatibility sites (in Japanese only) from i-mode.
• When carrying over Call Forwarding Service, it will remain activated/deactivated as set. However, if Call Forwarding is deactivated when the carry over is performed, the Call Forwarding number that is registered may not carry over. You should confirm the Call Forwarding number when you configure Call Forwarding settings.
• Your remaining communications allowance before subscription change (including amount carried over from months prior to the month of subscription change) and MOBILER' CHECK prepaid card balance will be carried over to your new subscription.

• The following services will be continued when you change the subscription from FOMA mobile phone to Xi "crossy" mobile phone.
  WORLD WING, Itemized Billing Service, e-billing, Hearty Discount3, docomo Points, docomo Premier Club, docomo Business Premier Club, etc.

• 3 You can only apply for Hearty Discount when you subscribe to Xi Data Plan. An application cannot be made when you subscribe to Xi Data Plan Ninen.

FOMA devices (except for some models) can currently be used with Xi "crossy" subscriptions, but the following applies.

• FOMA devices cannot use high-speed communications and some content for Xi "crossy" devices.

• If the discount of Monthly Support is currently being applied, it will no longer be applied.
• If the discount of Device Purchase Support is currently being applied, a cancellation charge will apply.
• If the discount of Basic Purchase Support is currently being applied, a cancellation charge will apply.

• Your billing plan and packet flat-rate service will be plans specifically for Xi "crossy".

• The following FOMA devices cannot be used (as of November 2011).
  BlackBerry® BoldTM 9780, BlackBerry® BoldTM, BlackBerry® BoldTM 9700, BlackBerry® CurveTM 9300, HT1100, HT-01A, HT-02A, HT-03A, M1000, NM850iG, NM706i, NM705i, M702iG, M702iS, and M2501

• If you are subscribed to DOCOMO's mopera U or Business mopera Internet, set the APN to "mopera.net" manually. Please see the user's manual of your model for how to configure the setting.
• If you are subscribed to another provider's service, be sure to check with the provider you are subscribed to beforehand, because using the Xi "crossy" service with your FOMA device may result in you no longer being able to connect to that service or having to pay the other provider's usage charges according to how long you are connected.

• If you change your subscription to the FOMA service without purchasing a FOMA device after subscribing to Xi "crossy", you will not be able to select Value Plan.

Letter of Consent / Letter of Attorney Downloads

Download letters of consent and letters of attorney in PDF format.