Changing from Xi "crossy" to Xi "crossy"

• Your current Xi "crossy" handset including a DOCOMO UIM Card (unless the phone has been lost or stolen 12)
  • 1 Originals of documents verifying the subscriber's identity are required when the phone has been lost or stolen.
  • 2 A handling fee must be paid for reissuing a DOCOMO UIM Card when the phone has been lost or stolen (handling fee or reissuing a DOCOMO UIM Card: ¥3,150).
  • DOCOMO will verify that you are the subscriber by having you enter your network PIN, provide documents verifying your identity, etc.
  • At DOCOMO dealers other than docomo Shops, confirmation by entering your network PIN cannot be made.
  • If a representative applies on behalf of an organization or other individual (application by proxy), the representative may need to present proof of identity, etc. If the official identification of the person who applies is a Japanese Health Insurance Certificate, a utility receipt, credit card, student ID, Certificate of Residence (Juminhyo), or Certificate of Registered Matters on Alien Registration does not need to be attached.

  Confirmation of Documents Verifying Identity

• Originals of documents verifying the subscriber's identity if you purchase a mobile phone on installments when changing your mobile phone model.

  Confirmation of documents verifying identity (purchasing a mobile phone on installments when changing the model) (in Japanese only)

  • The application must be made by the subscriber in order to use DOCOMO installment payments under a personal name. An application cannot be accepted from a representative (except for a legal representative or family member of the subscriber).
  • When applying for an individual credit purchase brokerage contract/installment sale contract, monthly installment payments (individual credit purchase brokerage contract/installment sale contract) should be made by automatic account transfer or credit card.

Payment for handset and accessories, etc.

Xi "crossy" service subscribers can also purchase a handset specified by DOCOMO in installments.

Procedures can be carried out at docomo Shops.

docomo Shop

• When changing mobile phone models, please purchase a new battery, battery charger, and other accessories if your current ones are not compatible with the new model.
• Refer to docomo Points Service to learn how you can use points that are earned when paying your monthly DOCOMO bill in full.
• If you select to purchase a mobile phone in installments, you will need to apply for a separate DOCOMO installment payment contract (individual credit purchase brokerage contract). The various terms and conditions can be found in the DOCOMO installment payment contract (individual credit purchase brokerage contract).
  About Purchasing by Installment Payment

Letter of Consent / Letter of Attorney Downloads

Download letters of consent and letters of attorney in PDF format.