View information on procedures and convenient services carried out at docomo Shops.

Procedures

Image of procedures

docomo Shops mainly perform the following procedures.

  • New subscription
  • Model change
  • Address change
  • Subscription transfer
  • Cancellation
  • Receipt of charges payments
  • Reception for repairs
  • Reception for various services

Please confirm with the nearest docomo Shop concerning other procedures.
You can also check procedures and submit applications at Online Procedures via the Internet.

noticeServices handled differ by shop. Please inquire with the shop in advance.

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docomo Welcome Support

Leave transfer of your Phonebook as well as notification to others of your new phone number or mail address to docomo Welcome Support. This even makes changing from another mobile phone carrier go smoother.

Worry-free Data Transfer and Model Change (in Japanese only)

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Trial Corner

Actually operate the latest handset models. You can try out the newest products such as One-Seg compatible mobile phones along with hit services. Feel free to stop by at your convenience.

noticeNot handled at some shops.

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Helpful Services

A variety of services are provided free of charge to be of help to subscribers.
Feel free to stop by and partake of those services.
Details of services differ by shop. Please inquire directly with the shop.

Free charging service

Shops will charge your phone for free.notice1

Memory copy service

Feel free to use a special device set up for backing up data. Save your important Phonebook (phone numbers and mail addresses) and other data to CD-R.notice1

notice1 Some handset models not handled.

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Support by Videophone

Support is provided by Videophone to make shop visits by customers who don't speak Japanese easier.

Foreign language support

Interpreters are available for English, Portuguese, Chinese, Spanish, and Korean.

[Hours available]

9 a.m. to 9 p.m. (including Sat., Sun., and holidays)

noticeService is only available within shop business hours.

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Barrier-free Shops

Some shops are equipped with disabled parking spaces as well as slopes and wheelchair-accessible restrooms.

noticeNot available at some shops. See individual shop information for details.

Disabled parking

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Slope

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Wheelchair-accessible restroom

Photo of wheelchair-accessible restroom

Explanation of barrier-free symbols

The following symbols are used on this website and other media for docomo Shops.

Wheelchair icon Entrance with slope and no steps icon Entrance with slope and no steps
Disabled parking available icon Disabled parking available
Wheelchair-accessible restroom available icon Wheelchair-accessible restroom available

Writing machines

Photo of writing machines

Simple writing machines for the speech impaired are available for your use as needed.

noticeNot installed at some shops.

Children's emergency services shops

As part of DOCOMO's community and social contribution activities, docomo Shops are being registered as "children's emergency services shops" where children can seek protection when in danger.

  • Children's emergency services shops sticker displayed.
  • Shops take temporary protective custody of children who seek refuge.
  • Shops contact police or schools when children seek refuge.

noticeSome shops display stickers designated by the municipality.

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