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SupportProblems and TroubleshootingIf Your Phone Is Lost or Stolen
If Your Phone Is Lost or Stolen
Information about suspending and resuming your service if your phone is lost or stolen and features that prevent third parties from accessing your phone.
Suspending / Resuming Service Due to Loss or Theft
Information on the steps required to suspend or resume service should your mobile phone be lost or stolen.
Peace of Mind at All Times
No need to worry, even if you misplace or lose your mobile phone! Information on security functions that help protect your privacy.
Making inquiries while using service overseas
DOCOMO offers 24-hour Japanese-language support should your phone be lost or damaged while you are overseas.
DCMX mobile phone compensation
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If your DCMX mobile phone should be lost or stolen, or be exposed to water/damaged beyond repair due to accidents within a year of purchase, DOCOMO will reimburse you up to a maximum of 10,000 yen for the cost of buying a replacement if you purchase the replacement at a docomo Shop using DCMX. |
Data Security Service
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You can back up your data at the center as easily as adding entries to your Phonebook! That way, you can easily restore data if you lose your handset or accidentally delete the data. |
