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SupportProblems and TroubleshootingIf Your Phone Is Lost or Stolen
If Your Phone Is Lost or Stolen
Information about suspending and resuming your service if your phone is lost or stolen and features that prevent third parties from accessing your phone.
Suspending/Resuming Service Due to Loss or Theft
Information on the steps required to suspend or resume service should your mobile phone be lost or stolen.
Peace of Mind at All Times
No need to worry, even if you misplace or lose your mobile phone! Information on security functions that help protect your privacy.
Making inquiries while using service overseas
DOCOMO offers 24-hour Japanese-language support should your phone be lost or damaged while you are overseas.
Mobile Phone Protection & Delivery Service
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This service covers you against all kinds of emergencies including damage by water, loss, and complete failure. In case of an emergency, just make one call to the service center and we will deliver a replacement phone to you within a day or two. |
DCMX mobile phone compensation
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If your DCMX mobile phone should be lost or stolen, or be exposed to water/damaged beyond repair due to accidents within a year of purchase, DOCOMO will reimburse you up to a maximum of 10,000 yen for the cost of buying a replacement if you purchase the replacement at a docomo Shop using DCMX. |
Page will open in a new window.DCMX (in Japanese only)
Data Security Service
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Automatic updating makes it easy to back up Phonebook, schedules, and other data. That way, you can easily restore data if you lose your handset or accidentally delete the data. |
