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SupportProblems and TroubleshootingIf You Forget Your PIN or Passwordi-mode Password
What is the i-mode Password?
It is the password to use when subscribing or unsubscribing to/from i-mode fee-based sites, configuring mail settings, and performing other operations.
i-mode password setting at the time of purchase
[0][0][0][0] You can change the i-mode password to any 4-digit number from your i-mode handset.
Learning how to check the operating procedure
Please check how to change your i-mode password in the user's manual (PDF).
If You Forget Your i-mode Password
The following methods can be used to reset the i-mode password to the default setting of [0][0][0][0].
1. Resetting the i-mode password via 
(Various applications/procedures) by i-mode.
iMenu → 
(Customer support) → 
(Applications/procedures) → 
(Various applications/procedures)
A network PIN is required to reset the i-mode password.
2. Resetting the i-mode password via My docomo by PC
(My docomo log in) → (Various applications/procedures)
docomo ID and password in addition to a network PIN are required to reset the i-mode password.
Online Procedures/References : When Accessing From a PC (My docomo)
3. Resetting the i-mode password at your nearest docomo Shop
Visit a nearby docomo Shop and take a document such as your Japanese driver's license with you to verify your identity.
Please note that the docomo Shop may not be able to process your request in the following case.
- The shop cannot verify your identity as the subscriber.
When to Enter Your i-mode Password
You are required to enter your i-mode password when using the services or performing the operations below that require security.
- Register/Un-register My Menu
- Message Service
- Subscribing and unsubscribing to/from i-mode fee-based services
- Changing your mail address
- Registering a secret code
- Resetting your mail address
- Mail rejection (reject all, reject designated, receive designated)
- Suspending mail functions
