If You Forget Your PIN or Password

Bring your mobile phone (FOMA handset/FOMA Card/mova phone) and documents such as a Japanese driver’s license that verify your identity as the subscriber to a docomo Shop. The shop will restore the phone to its default settings and change your PIN to a new number.

docomo Shop

For more information about the various PINs and passwords, see About PINs and Passwords, below.

PINs and passwords vary depending on the phone features you use. Please confirm them when using specific services or functions.

Used when changing settings for optional network services.

Used when configuring or disabling various functions on your mobile phone.

Used when configuring i-mode function settings.

Used to disable a PIN code lock when using a FOMA handset (or FOMA Card).

A docomo ID is required to verify subscriber identity when using various services for PCs provided by DOCOMO (such as My docomo) and sites supporting login with a docomo ID and sending to mobile phones with a docomo ID.