If You Forget Your PIN or Password

Your PIN can be confirmed, reset, or reissued from My docomo (i-mode, sp-mode, or PC version) or the docomo Information Center or at a docomo Shop.

The procedure differs depending on the type of PIN, so check the procedure from "About PINs and Passwords".

Confirm which PINs and passwords are required when using services and functions below.

Used to verify subscriber identity when, for example, orders are received or the settings for optional services are changed at a docomo Shop or from the docomo Information Center or (Various applications/procedures).

Used when configuring or disabling various functions on your mobile phone.

Used when configuring i-mode function settings.

Used when configuring sp-mode function settings.

Used to prevent unauthorized use of the DOCOMO UIM Card (FOMA Card) and to disable the PIN code lock.

Used to verify the subscriber identity when using various services for smartphones and PCs provided by NTT DOCOMO and sites supporting docomo Login.