What's the Network PIN?

The four-digit number you specified at the time of subscription, etc.
The PIN that is required to verify subscriber identity when, for example, orders are received or the settings for optional services are changed at a docomo Shop or from the docomo Information Center or Various applications/procedures (Various applications/procedures).

If You Forget Your Network PIN

Visit a docomo Shop with documents such as a Japanese driver's license that verify your identity.

  • noticePlease note that the docomo Shop may not be able to process your request in the following case.
    • The shop cannot verify your identity.

Cases When Asked to Enter Your Network PIN

You are required to enter your network PIN when using the following services that require security.

  1. Used for identity verification
    • When placing an order at a docomo Shop or Information Center
    • User authentication at various sites
      (Various applications/procedures [Various applications/procedures], Usage Charges Confirmation [Usage Charges Confirmation] , Phone purchase confirmation site [Phone purchase confirmation site] etc.)
  2. Used when setting another ID and password
    • Changing or reissuing of docomo ID and password
    • Configuring the initial settings or changing the settings for mopera U
  3. Used for various services
    • Remote operations for Voice Mail Service and Call Forwarding Service
    • Suspending or reactivating service (0120-005-250)
    • Using Charge Notice Service
    • Using docomo kouza
    • Changing the Caller ID Notification Service setting

Preventing unauthorized use with Remote Access Lock

Remote Access Lock helps prevent unauthorized access when other phones attempt to remotely access your Voice Mail Service or other services. The function automatically deactivates remote access if the Network PIN is entered incorrectly more than a predetermined number of times.

  • If the network PIN is entered incorrectly three times in a row → The phone is disconnected from the center.
    noticeRemote Access is not disabled at this stage.
  • If the network PIN is entered incorrectly four times in a row → The phone is disconnected from the center, and the remote access function is disabled.
How to disable Remote Access Lock

Either activate the remote access function from the mobile phone currently being used, or carry out the procedure to change your network PIN.

How to activate the remote access function
  • 1. Press [1][5][9]
  • 2. Press the "lift receiver" button
  • 3. Press [1]
  • 4. Press the "put down receiver" button

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