PIN1 and PIN2 Codes / PIN Lock Disable Code (PUK)

You can set two PIN codes on the DOCOMO UIM Card (FOMA Card) for your FOMA handset, the PIN1 code and PIN2 code. The PIN1 code is used to prevent others from gaining unauthorized access to your mobile phone handset. PIN1 is a four- to eight-digit number (code) to verify the handset user and must be entered every time you insert the DOCOMO UIM Card (FOMA Card) into the FOMA/Xi "crossy" handset or turn on the FOMA/Xi "crossy" handset power. After entering the correct PIN code, you can make and receive calls and use handset functions. The PIN2 code is a four- to eight-digit password that you enter when using or requesting user certificates or performing tasks such as resetting total call charges.

When the PIN1 code ON/OFF setting is set to ON, you are required to enter the PIN1 code when you turn on the handset power. If you enter the PIN1 code incorrectly, you will not be able to make or receive calls or use various communications functions. If the wrong PIN1 code is entered three times in a row, PIN Lock will be automatically activated.

When the PIN2 code ON/OFF setting is set to ON, you are required to enter the PIN2 code when making user certificate operations or connecting to FirstPass compatible websites. If the wrong PIN2 code is entered three times in a row, PIN Lock will be automatically activated.

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You can change your PIN codes to different four- to eight-digit numbers of your choice from your FOMA handset.

Please check how to change your PIN codes (PIN1 and PIN2 codes) in the user's manual (PDF).

User's Manual Download

Enter the PIN Lock Disable Code (PUK) to unlock the locked PIN.

• When the PIN Lock is activated, it cannot be unlocked by turning off handset power.
• Turning off handset power does not return the count of incorrect PIN entries back to zero. (The three wrong PIN entries in a row count starts from the last correct PIN entry.)

The PIN Lock Disable Code (PUK) is used to unlock a PIN1 or PIN2 for which PIN Lock has been activated after the wrong PIN code is entered three times in a row.

After entering the PIN Lock Disable Code (PUK) to unlock a locked PIN, a screen appears for you to set a new PIN code. (In some handset models the PIN code is reset to the "0000" default value.)
If the wrong PIN Lock Disable Code (PUK) is entered ten times in a row, the DOCOMO UIM Card (FOMA Card) is then completely locked.

Your PIN Lock Disable Code (PUK) is an eight-digit number that can be found on the subscription contract (customer copy) which you received at the time of subscription.

• A copy of your subscription contract is given to you when you apply at a docomo Shop. If you made a new subscription at a retailer other than a docomo Shop, confirm your PIN Lock Disable Code (PUK) using a procedure described below in When you wish to confirm your PIN Lock Disable Code (PUK).

User's Manual Download

You can use the following procedures to confirm your PIN Lock Disable Code.

When Accessing From a PC (My docomo)

Contact the docomo Information Center, and confirm your PIN Lock Disable Code.

General Inquiries (docomo Information Center)

Visit a docomo Shop with your DOCOMO UIM Card and documents such as a Japanese driver's license that verify your identity, and confirm your PIN Lock Disable Code.

Search for nearby docomo Shops

Visit a nearby docomo Shop with your DOCOMO UIM Card and documents such as a Japanese driver's license that verify your identity.

docomo Shop

• Please note that the docomo Shop may not be able to process your request in the following case.
  • The shop cannot verify your identity.