Troubleshooting and Repairs

Before Submitting Your Handset for Repairs

Information on what to bring when you submit your handset for repairs, the items to check beforehand, etc.

Mobile Phone Protection & Delivery Service

Mobile Phone Protection & Delivery Service

This service covers you against all kinds of emergencies including damage by water, loss, and complete failure. In case of an emergency, just make one call to the service center and we will deliver a replacement phone to you within a day or two.

Compensation Services for Malfunctions and Other Emergencies

Information on various services that provide peace of mind when using a DOCOMO handset.

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