Troubleshooting and Repairs

Before Submitting Your Handset for Repairs

Information on what to bring when you submit your handset for repairs, the items to check beforehand, etc.

Before Submitting Your Handset for Repairs

Compensation Services for Malfunctions and Other Emergencies

Information on various services that provide peace of mind when using a DOCOMO handset.

Compensation Services for Malfunctions and Other Emergencies

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Problems and Troubleshooting

Related Links

docomo Shop Customer Service Counter Search

Information on docomo Shop Customer Service Counters for each area in Japan.

docomo Shop Customer Service Counter Search

Points Service

Use the points you have accumulated to obtain a discount for repairs. Also, if you are a Premier Club member, the repair service is available free of charge for three years.

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