When using social media as one of the communication tools with customers, NTT DOCOMO Group will conduct operations based on the following social media policy.

About NTT DOCOMO Group's Social Media Policy

NTT DOCOMO Group will abide by the code of conduct and basic rules defined below as the social media policy when using official social media.

1. Purposes of this policy

To promote communication by appropriate means
To always have self-awareness and responsibility as a DOCOMO Group member when using social media

2. Definition of social media

Social media is defined as media that allows the general public to communicate with each other through information posted by individuals using the Internet and web technologies.

3. Basic rules to follow when using social media

To always respect and listen carefully to those you communicate with
To clarify the purpose of communication and provide valuable information
To use easy to understand language
To understand the characteristics of digital tools, such as instant transmission and inability to cancel it
To fully respect privacy
To fully respect copyrights

4. Information for customers

Information posted on a social media site by an administrator who operates an account approved by DOCOMO is not always posted after it has been verified due to the characteristics of social media. In that regard, such information should not be regarded as official announcements and statements from DOCOMO. Please note that such information may be corrected later. Official announcements and statements from DOCOMO are posted on DOCOMO's website.
Specific operations (support hours and whether or not or how to respond to inquiries) vary depending on the account.