Contact Us

Contact Numbers

Mobile phone/PHS OK

The icon on the left signifies that the number can also be called from mobile phones and PHSs.
The indicated business hours are subject to change during the year-end and New Year holidays.
To avoid mistakes, please double-check the number before dialing.

  • Dialing charges do not apply for calls to numbers starting with 0120.

General Inquiries (docomo Information Center)

From landline phones etc.

0120-005-250 0120-005-250

Mobile phone/
PHS OK

Service available in English, Portuguese, Chinese, and Spanish.
9 a.m. to 8 p.m. (open all year round)

0120-800-000
(in Japanese only)
0120-800-000
(in Japanese only)

Mobile phone/
PHS OK

9 a.m. to 8 p.m. (open all year round)

  • May not be accessible from some IP phones.

From DOCOMO mobile phones

151
(toll free, in Japanese only)
151
(toll free, in Japanese only)

9 a.m. to 8 p.m. (open all year round)

  • Cannot be called from landline phones.
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