NTT DOCOMO Group Sustainability Report

Download the Entire Report (PDF)

View DOCOMO's sustainability report, which aims to provide a comprehensive disclosure of information, in PDF format.

NTT DOCOMO Group Sustainability Report 2020 (PDF format:26,905KB)

Download the Report in Sections (PDF)

Sustainable Message (PDF format:3,105KB)

Special Feature (PDF format:2,624KB)

DOCOMO's Vision (PDF format:919KB)

Sustainability of DOCOMO (PDF format:5,304KB)

Innovation (PDF format:1,386KB)

Environment (PDF format:2,177KB)

Network Reliability (PDF format:1,298KB)

Customer Services (PDF format:1,945KB)

Human Resources and Labor Practices (PDF format:2,309KB)

Human Rights (PDF format:512KB)

Supply Chain (PDF format:736KB)

Community Investment (PDF format:1,073KB)

Governance (PDF format:1,869KB)

Editorial Policy and Organizational Profile (PDF format:1,535KB)

Appendix (PDF format:778KB)

Editorial policy

The NTT DOCOMO Group publishes an annual Sustainability Report to deepen stakeholder understanding of its potential for future value creation. We compile data mainly on boundaries related to our core telecommunications business to provide a comprehensive report on our CSR philosophy and various initiatives in accordance with the internationally recognized GRI Sustainability Reporting Guidelines. The publication of the Sustainability Report 2020 is structured in the light of both our company's CSR policies, "Innovative docomo" "Responsible docomo" and ESG (environmental, social and corporate governance). Also, as a new initiative, we have devoted a special chapter to "Response to COVID-19" "DOCOMO's 5G strategy", which has a significant impact on society and receives a lot of attention. It also has a page on SDGs, with more mentions overall.

• Detailed information on our initiatives and data that are not contained in this PDF can be found on our corporate website. We have also created a CSR website named For ONEs to facilitate a better understanding of our CSR initiatives.
  For customers who use NTT DOCOMO Group products and services, we also issued the NTT DOCOMO Group CSR Communication Book, a concise printed report in a reader-friendly format on topics we are particularly keen to communicate.
  For detailed information on DOCOMO's business strategies and activities, please see the Integrated Report.

2019

NTT DOCOMO Group Sustainability Report 2019 (PDF format:22,061KB)

2018

NTT DOCOMO Group Sustainability Report 2018 (For viewing) (PDF format:6,757KB)

NTT DOCOMO Group Sustainability Report 2018 (For printing) (PDF format:5,612KB)

2017

NTT DOCOMO Group Sustainability Report 2017 (PDF format:13,465KB)

2016

NTT DOCOMO Group Sustainability Report 2016 (PDF format:10,762KB)

Impact Valuation Report (PDF format:2,834KB)

2015

NTT DOCOMO Group Sustainability Report 2015 (PDF format:3,725KB)

NTT DOCOMO Group CSR Communication Book 2015 [PDF format:6,136KB] (in Japanese only)

2014

NTT DOCOMO Group Sustainability Report 2014 (PDF format:5,101KB)

NTT DOCOMO Group CSR Communication Book 2014 [PDF format:2,398KB] (in Japanese only)

• We changed the name of the report from "CSR Report" to "Sustainability Report" in fiscal 2014.

2013

CSR Report 2013 (PDF format:11,226KB)

CSR Digest 2013 [PDF format:5,465KB] (in Japanese only)

2012

CSR Report 2012 (PDF format:5,865KB)

CSR Report 2012 (booklet version) [PDF format:14,804KB] (in Japanese only)

2011

CSR Report 2011 (PDF format:4,807KB)

CSR Report 2011 (booklet version) [PDF format:18,420KB] (in Japanese only)

2010

CSR Report 2010 (PDF format:4,484KB)

CSR Report 2010 (booklet version) [PDF format:5,603KB] (in Japanese only)

2009

CSR Report 2009 (PDF format:4,818KB)

CSR Report 2009 (booklet version) [PDF format:5,774KB] (in Japanese only)