DOCOMO Earns Highest Marks in Customer-Satisfaction Study


TOKYO, JAPAN, November 19, 2010 --- NTT DOCOMO, INC. announced today that it received the highest marks among Japan’s mobile phone operators in the 2010 Japan Mobile Phone Service StudySM, a customer-satisfaction study conducted by J.D. Power Asia Pacific.

The study examined customers’ satisfaction with their mobile phone operators based on five factors: customer contact, handsets, costs, call quality/area and non-voice functions/services. DOCOMO scored the highest in four of the five categories.

“We deeply appreciate that customers evaluate our mobile service so highly,” said President and CEO Ryuji Yamada. “The unsurpassed satisfaction of our customers is the result of many people’s dedicated efforts, including not only DOCOMO employees but also outside retailers, handset suppliers, network equipment suppliers and many other partners. We will continue to make every effort to exceed our customers’ expectations through highly satisfying mobile experiences.”

In the J.D. Power Asia Pacific 2010 Japan Business Mobile Phone Service StudiesSM announced in September, DOCOMO received the highest marks among mobile operators in all four categories of this business-customer study.

NTT DOCOMO is the world’s leading mobile operator and provider of advanced mobile services. The company serves over 56 million customers in Japan, including 48 million using i-mode™, the world’s most popular mobile e-mail/Internet platform, and 54 million using FOMA™, the world’s original 3G mobile service based on W-CDMA. As a leader in the development of cutting-edge mobile technologies, DOCOMO is continually expanding the role of mobile phones as versatile and highly personalized “lifestyle tools” for everyday life, including with a wide range of innovative services for mobile payments, GPS, mobile TV, multimedia content and much more. NTT DOCOMO is listed on the Tokyo (9437), London (NDCM) and New York (DCM) stock exchanges. For more information, visit

FOMA and i-mode are trademarks or registered trademarks of NTT DOCOMO, INC. in Japan and/or other countries.
FOMA service is only available in Japan.

Go to top of the page