August 30, 2013
DOCOMO Ranked Highest in Business Customer Satisfaction for Fifth Straight Year
TOKYO, JAPAN, August 30, 2013 --- NTT DOCOMO, INC., a personalized mobile solutions provider for smarter living, announced today that business customers in Japan report higher satisfaction with mobile phone or PHS services from DOCOMO than any other provider — the fifth consecutive year DOCOMO has achieved this top ranking — according to the J.D. Power Asia Pacific 2013 Japan Business Mobile Phone Service StudySM.
The study, which was released yesterday, considered the four factors of handset and service, troubleshooting, sales representatives, and cost in determining the ranking. Once again, DOCOMO scored highest in overall satisfaction.
"NTT DOCOMO is pleased to be recognized for our efforts for the fifth year in a row," said Tsutomu Shindou, Executive Vice President and Managing Director of the Corporate Marketing Division. "We would like to thank our customers for their warm reviews and continued loyalty. The entire DOCOMO organization is committed to achieving the highest level of satisfaction from our business customers and from the general public."
Going forward, DOCOMO is determined to further strengthen customer satisfaction with a variety of initiatives to continuously upgrade services, including efforts to improve network quality and expand coverage areas.
About NTT DOCOMO
NTT DOCOMO provides innovative, convenient and secure mobile services that enable smarter living for each customer. The company serves over 61 million mobile customers in Japan via advanced wireless networks, including a nationwide 3G network and one of the world's first commercial LTE networks. Leveraging its unique capabilities as a mobile operator, DOCOMO is a leading developer of cutting-edge technologies for NFC mobile payments, mobile GPS, mobile TV, intuitive mobile assistance, environmental monitoring, smart grids and much more. Overseas, the company provides technical and operational expertise to eight mobile operators and other partner companies. NTT DOCOMO is listed on the Tokyo (9437), London (NDCM) and New York (DCM) stock exchanges. Please visit https://www.nttdocomo.co.jp/english/ for more information.