March 12, 2014

DOCOMO's "mobidoors" JV to Sell Remote Support Solutions outside Japan

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TOKYO, JAPAN, March 12, 2014 --- NTT DOCOMO, INC., a personalized mobile solutions provider for smarter living, announced today that in partnership with RSUPPORT Co., Ltd. and OrangeOne Corporation, both providers of remote support solutions, it will establish a joint venture company named mobidoors to sell customer care and other remote support solutions to mobile network operators and mobile phone manufacturers outside Japan. The company will launch on March 25.

The joint venture will pursue opportunities for remote solutions outside of Japan by leveraging RSUPPORT's technical expertise, OrangeOne's system management knowhow and DOCOMO's experience in providing customer support and relationship with overseas mobile network operators and mobile phone manufacturers. In addition to selling remote operation and support solutions for smartphone users, the company will provide operational and maintenance support for solution systems. It also will sell RSUPPORT products.

NTT DOCOMO will hold a 55% stake, RSUPPORT will own 40% and OrangeOne 5%. The company will be headed by President Yuji Araki and will start with a staff of eight.

RSUPPORT is the developer of Smartphone Anshin Remote Support, DOCOMO's premier customer care service, which enables operators to provide remote support by performing operations on a shared screen to help users operate and configure their smartphones. DOCOMO became an equity partner of RSUPPORT in 2012.


NTT DOCOMO provides innovative, convenient and secure mobile services that enable smarter living for each customer. The company serves over 61 million mobile customers in Japan via advanced wireless networks, including a nationwide 3G network and one of the world's first commercial LTE networks. Leveraging its unique capabilities as a mobile operator, DOCOMO is a leading developer of cutting-edge technologies for NFC mobile payments, mobile GPS, mobile TV, intuitive mobile assistance, environmental monitoring, smart grids and much more. Overseas, the company provides technical and operational expertise to eight mobile operators and other partner companies. NTT DOCOMO is listed on the Tokyo (9437) and New York (DCM) stock exchanges. Please visit for more information.

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