August 29, 2014
DOCOMO Ranked Highest in Business Customer Satisfaction for Sixth Consecutive Year
TOKYO, JAPAN, August 29, 2014 --- NTT DOCOMO, INC., a personalized mobile solutions provider for smarter living, announced today that business customers in Japan are most satisfied with mobile phone or PHS services from DOCOMO—the sixth consecutive year the company has achieved this top ranking—according to the J.D. Power Asia Pacific 2014 Japan Business Mobile Phone Service StudySM.
The study, which was released yesterday, determines rankings based on customer satisfaction benchmarks in four categories: handset and service, troubleshooting, sales representatives, and cost. DOCOMO scored highest in overall satisfaction.
"We are extremely pleased to learn that business customers in Japan recognized our efforts to achieve the highest level of customer satisfaction for the sixth straight year," said Kazuhiro Takagi, Executive Vice President and Managing Director of the Corporate Marketing Division. "We would like to thank our customers for their warm reviews and continued loyalty. DOCOMO is determined to continue maximizing customer satisfaction with a variety of initiatives that will enable customers to enjoy smarter living through innovative mobile solutions."
Going forward, DOCOMO is committed to strengthening its customer base via upgraded services, including a higher quality network and broader coverage areas.
The details of the study are available at the website of J.D. Power Asia Pacific
((Page will open in a new window.)http://japan.jdpower.com/ (in Japanese only)).
About NTT DOCOMO
NTT DOCOMO provides innovative, convenient and secure mobile services that enable smarter living for each customer. The company serves over 63 million mobile customers in Japan via advanced wireless networks, including a nationwide 3G network and one of the world's first commercial LTE networks. Leveraging its unique capabilities as a mobile operator, DOCOMO is a leading developer of cutting-edge technologies for NFC mobile payments, mobile GPS, mobile TV, intuitive mobile assistance, environmental monitoring, smart grids and much more. Overseas, the company provides technical and operational expertise to eight mobile operators and other partner companies. NTT DOCOMO is listed on the Tokyo (9437) and New York (DCM) stock exchanges. Please visit https://www.nttdocomo.co.jp/english/ for more information.