Customer Support

Check the support information before purchasing an iPad.

Guide to Procedures

Check how to carry out procedures and make applications before purchasing.

Changing Your Tablet or Mobile Phone Model

Information on the procedures and items you will need to change your tablet or mobile phone model.

See details

New Subscription

Information on the procedures and items you will need to apply for a new subscription with DOCOMO.

See details

Operation and Setting Procedures

Linked pages are in Japanese only.

Maruwakari Book

Basic operating procedures such as acquiring the necessary Apple ID and setting up docomo mail are also explained in the Maruwakari Book.

Warranty Services for iPad

AppleCare+ for iPad

Image of AppleCare+

Protect your iPad.

Mobile Device Protection Service for iPhone & iPad

Image of Mobile Device Protection Service for iPhone & iPad

If you apply in advance, you will be protected in the event of trouble.

Support Inquiries

docomo Information Center

Phone number: 151 from DOCOMO mobile phones (in Japanese only) and 0120-005-250 (in English, Portuguese, Chinese, and Spanish) or 0120-800-000 (in Japanese only) from landline phones
iPad support hours: 9 a.m. to 7 p.m. on weekdays and 9 a.m. to 5 p.m. on Saturdays, Sundays, and national holidays

Repair Acceptance

For details on repair acceptance, contact an Apple authorized service provider or Apple Store.
Repair requests are also accepted in docomo Shop Marunouchi.

Purchasing (Reserving) iPad

Purchase from docomo Online Shop

Image of Purchase from docomo Online Shop

(in Japanese only)

  • The orders through the Online Shop made by minors can not be accepted. Please note that even orders are made, we can not take the orders.

Reserve online and purchase at docomo Shop or retailer

Image of Reserve online and purchase at docomo Shop or retailer

(in Japanese only)

Apple Support


  • Apple, the Apple Logo, Apple Watch, iPad, iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. The iPhone trademark is used under license from AiPhone Co., Ltd. App Store, AppleCare, iCloud are service marks of Apple Inc., registered in the U.S. and other countries. TM and © 2017 Apple Inc. All rights reserved.
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