AppleCare+ for iPhone and AppleCare+ for Theft & Loss

Image of AppleCare+

Protect your iPhone with AppleCare+.
Every iPhone comes with one year of hardware repair coverage through its limited warranty and 90 days of complimentary tech support. Both AppleCare+ and AppleCare+ (theft & loss plan) provide repair coverage, priority access to Apple experts for tech support, and up to two incidents of accidental damage coverage every 12 months. You can also get up to two incidents of theft or loss coverage every 12 months, when you choose AppleCare+ (theft & loss plan). Each incident is subject to a service fee of ¥3,700 (tax inclusive) for screen damage, or ¥12,900 (tax inclusive) for other damage, theft, or loss.*1
Theft and loss coverage requires you to have Find My iPhone enabled on your device at the time it is lost or stolen.

Key Features

Service and support, all in one stop.

  • Priority access to Apple experts by chat or phone
  • Same-day service in most major metropolitan areas worldwide*1
  • Express Replacement Service: Apple will ship you a replacement device so you don't have to wait for a repair*1
  • Pick-up and delivery service: A courier will pick up your iPhone
  • Carry-in repair: Take your iPhone to an Apple Store or other Apple Authorized Service Provider

Hardware coverage that even covers accidents.

  • Your iPhone
  • Battery*1
  • Up to two incidents of accidental damage, theft, or loss protection every 12 months, depending on which product you choose. Each incident is subject to a service fee of ¥3,700 (tax inclusive) for screen damage, or ¥12,900 (tax inclusive) for other damage, theft, or loss*1

Answers to all your Apple software questions.

  • Using iOS and iCloud
  • Software support for Apple-branded iPhone apps such as FaceTime, Mail, and Calendar
  • Connecting to wireless networks

AppleCare+ benefits are in addition to any legal rights provided by consumer protection laws in your jurisdiction. Purchase of the plan is not required to purchase iPhone. See AppleCare+ Terms and Conditions at New windowapple.com/legal/sales-support/applecare/applecareplus/ or AppleCare+ (theft & loss plan) Terms and Conditions at New windowapple.com/legal/sales-support/applecare/applecareplus/docs/applecareplusjp_tl.html for complete details.

Same-day service availability and options may vary by region and iPhone model. For international service, Apple may repair or replace your iPhone and iPhone parts with a comparable iPhone model or parts that comply with local standards. Carry-in availability depends on the country in which service is requested and the location of the Apple Authorized Service Provider. See terms above for full details.

See Apple's website for details of AppleCare+.

New windowApple's website

How to Apply and Pay

You can apply at a docomo Shop, an docomo retailer, or an Apple Store. Available payment methods differ depending on the application service counter.

At docomo Shops/docomo retailers

(incl. tax)

How to Apply and Pay
¥1,045/month for 24 months, or ¥1,136/month for 24 months for theft & loss *¥1,152 only for 24th month iPhone 12 Pro, iPhone 12 Pro Max, iPhone 11 Pro, iPhone 11 Pro Max, iPhone XS, iPhone XS Max, iPhone X
¥770/month for 24 months, or ¥861/month for 24 months for theft & loss *¥877 only for 24th month iPhone 12, iPhone 12 mini, iPhone 11, iPhone XR, iPhone 8 Plus, iPhone 7 Plus, iPhone 6s Plus, iPhone 6 Plus
¥678/month for 24 months *¥686 only for 24th month, or ¥770/month for 24 months for theft & loss iPhone 8, iPhone 7, iPhone 6s, iPhone 6
¥586/month for 24 months *¥602 only for 24th month iPhone SE (applied for on or before Wednesday, April 15, 2020), iPhone 5s, iPhone 5c
¥403/month for 24 months *¥411 only for 24th month, or ¥495/month for 24 months for theft & loss iPhone SE (applied for on or after Thursday, April 16, 2020)

Applications for AppleCare+ for iPhone and AppleCare+ for theft & loss through payment of a monthly charge are only accepted at the same time as you purchase an iPhone.

  • Some shops cannot handle applications for AppleCare+ for iPhone and AppleCare+ for theft & loss.
  • If you cancel your Xi subscription or 5G subscription, or apply for Storing Phone Number, AppleCare+ for iPhone and AppleCare+ for theft & loss will be automatically cancelled.
  • Lump-sum payment is not accepted.
  • If you subscribe to this service at a DOCOMO retail store, Mobile Device Protection & Delivery Service, Mobile Device Protection Service, and Mobile Device Protection Service for iPhone & iPad will be terminated automatically.
  • If you applied for "AppleCare+ for iPhone" by Tuesday, May 19, 2015 at DOCOMO, the service is continuously available for a monthly fee of ¥431 (incl. tax)/month for 24 months.

At the Apple Store

(incl. tax)

At the Apple Store
Only lump-sum payment available: ¥25,080, or ¥27,280 for theft & loss iPhone 12 Pro, iPhone 12 Pro Max, iPhone 11 Pro, iPhone 11 Pro Max, iPhone XS, iPhone XS Max, iPhone X
Only lump-sum payment available: ¥18,480, or ¥20,680 for theft & loss iPhone 12, iPhone 12 mini, iPhone 11, iPhone XR, iPhone 8 Plus, iPhone 7 Plus, iPhone 6s Plus, iPhone 6 Plus
Only lump-sum payment available: ¥16,280, or ¥18,480 for theft & loss iPhone 8, iPhone 7, iPhone 6s, iPhone 6
Only ¥14,080 lump-sum payment available iPhone SE (applied for on or before Wednesday, April 15, 2020), iPhone 5s, iPhone 5c
Only lump-sum payment available: ¥9,680, or ¥11,880 for theft & loss iPhone SE (applied for on or after Thursday, April 16, 2020)

[Apply on or after September 15, 2021]

  • Only for the models listed below

(incl. tax)

At the Apple Store
Only ¥18,800 lump-sum payment available iPhone 11, iPhone 12, iPhone 12 mini, iPhone 8 Plus, iPhone XR
Only ¥24,800lump-sum payment available iPhone 11 Pro, iPhone 11 Pro Max, iPhone 12 Pro, iPhone 12 Pro Max, iPhone XS, iPhone XS Max
  • You must purchase AppleCare+ for iPhone and AppleCare+ for theft & loss through lump-sum payment within 30 days of purchasing the iPhone to be warrantied.
  • AppleCare+ for iPhone and AppleCare+ for theft & loss through lump-sum payment is only available from the Apple Store.
  • The date that you purchased your iPhone and malfunction or damage to your iPhone at time of purchasing AppleCare+ for iPhone and AppleCare+ for theft & loss will be confirmed.
  • Monthly payment is not accepted.

  1. Service coverage is available only for iPhone and its original included accessories that are defective in materials or workmanship or for batteries that retain less than 80 percent of their original capacity. Service coverage may be subject to certain restrictions. The replacement equipment that Apple provides as part of the repair or replacement service may be new or equivalent to new in both performance and reliability. Coverage begins on your AppleCare+ purchase date. Any unused incidents will expire after 12 months of coverage and you will get two more incidents to use within the next 12 months of continued coverage. Express Replacement Service is not available under the screen replacement service fee. Service fees are inclusive of tax.
    Local telephone fees may apply. Telephone numbers and hours of operation may vary and are subject to change.
    Same-day service availability and options may vary by region and iPhone model. For international service, Apple may repair or replace your iPhone and iPhone parts with a comparable iPhone model or parts that comply with local standards. Carry-in availability depends on the country in which service is requested and the location of the Apple Authorized Service Provider. See terms above for full details.
    During the theft or loss claims process, you will be asked to erase your missing device, disable it, and transfer ownership before you can be issued a new device.
  • Apple, the Apple Logo, AirPlay, AirPods, Apple Music, Apple Pay, Apple Pencil, Apple TV, Apple Watch, Face ID, FaceTime, iBooks, iPad, iPhone, iTunes, Lightning, Magic Keyboard, MagSafe, Siri, Touch ID, TrueDepth, True Tone are trademarks of Apple Inc., registered in the U.S. and other countries. The iPhone trademark is used under license from AiPhone Co., Ltd. App Store, Apple Arcade, AppleCare, iCloud are service marks of Apple Inc., registered in the U.S. and other countries. TM and © 2021 Apple Inc. All rights reserved.
  • IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
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