iPhone Repair Corner

Check the following before visiting a shop

Please make sure to perform the following before visiting a shop for repairs. If you do not, repair acceptance may not be possible.

1. Back up your data (a backup cannot be performed at a shop).
   All data in your device will be deleted in the repair process.
   Backup with iCloud/iTunes (in Japanese only)
2. Turn off Find My iPhone or Find My iPad.
   Your Apple ID and password are required to turn this setting off.
   How to turn off Find My iPhone/Find My iPad
3. Make sure you know your Apple ID and password when you visit a shop.
   If you do not know what they are, call Apple Support (0120-277-535) beforehand.
   

   • Updating iOS may resolve the problem. Please give it a try before visiting a shop.

   How to update software (in Japanese only)

What to bring when you visit a shop

1. Product you want repaired (if there is a problem with an accessory, please also bring that accessory.)
2. Documents verifying identity
   Documents Verifying Identity

Repair details

1. Repair parts or products are new or in the same state as new in terms of both performance and reliability.
2. Submission for repair at a repair center may be necessary depending on the warranty period, symptoms, and inventory of the product you want repaired.
3. Repair times are only estimates. They vary depending on the conditions.

Repair charge

The repair charge differs depending on the warranty service applicable to your iPhone.

Repair charge table
(when not covered by the manufacturer's one-year warranty provided by Apple Inc.)

• Repair charges are subject to change without notice.

Repair flow

The basic flow for repair is as follows.
Submission for repair at a repair center may be necessary depending on the condition, warranty period, etc. of the product you want repaired.

1. docomo Shop appointment
2. Acceptance at shop
3. Check of product you want repaired and provision of quotation
4. Handing over of repaired product and making payment

Notes

• Repairs are applicable to iPhones purchased at official DOCOMO outlets.
• Repair charges are subject to change without notice.
• Please remove any screen protective film, case, etc. yourself before submission for repair.
• The repair service is carried out in accordance with the standards of Apple Inc.
• Repair may not be possible if the product you want repaired has undergone irregular repair work that is not authorized by Apple Inc. or is a modified product.
• Cancellation after making an application for repair is not possible.
• You are responsible for any communications charges incurred during repair and basic charges and other charges incurred during the period that you left your phone with DOCOMO.
• When you visit a shop after making an appointment, you will be attended to as soon as there are counter staff available. Please note that you may have to wait a short while.