iPhone Repair Corner

iPhone repair requests are accepted at iPhone Repair Corner.
For details on this service, check the following. Before visiting a docomo Shop, please make a shop appointment via the docomo Shop page. Please be aware that parts may not be in stock even if you have made an appointment.

[Regarding battery replacements for iPhone 6 and later models (including iPhone SE)]
We are low on stock for replacement batteries for iPhone 6 and later models (including iPhone SE). If we have run out of stock, we may need to take your device in for repairs.

iPhone Repair at Shop Service

The following shops provide the iPhone repair at shop service.

Check the following before visiting a shop

Please make sure to perform the following before visiting a shop for repairs. If you do not, repair acceptance may not be possible.

  1. Back up your data (a backup cannot be performed at a shop).
    All data in your device will be deleted in the repair process.
    Backup with iCloud/iTunes (in Japanese only)
  2. Turn off Find My iPhone or Find My iPad.
    Your Apple ID and password are required to turn this setting off.
    New windowHow to turn off Find My iPhone/Find My iPad
  3. Make sure you know your Apple ID and password when you visit a shop.
    If you do not know what they are, call Apple Support (0120-277-535) beforehand.
    • Updating iOS may resolve the problem. Please give it a try before visiting a shop.
    How to update software (in Japanese only)

What to bring when you visit a shop

  1. Product you want repaired (if there is a problem with an accessory, please also bring that accessory.)
  2. Documents verifying identity
    Documents Verifying Identity

Repair details

[For repairing iPhone]
Repair details Repair method Repair times
Main unit replacement*1 Repair at shop or submission for repair On same day or 4 to 7 days*2*3
Battery replacement
Display repair Submission for repair 4 to 7 days*3
  1. Repair parts or products are new or in the same state as new in terms of both performance and reliability.
  2. Submission for repair at a repair center may be necessary depending on the warranty period, symptoms, and inventory of the product you want repaired.
  3. Repair times are only estimates. They vary depending on the conditions.

Repair charge

The repair charge differs depending on the warranty service applicable to your iPhone.

When covered by the manufacturer's one-year warranty provided by Apple Inc.

Repaired for free.

  • A repair charge will be incurred for any damage caused by your negligence, an accident, etc.

When not covered by the manufacturer's one-year warranty provided by Apple Inc.

A repair charge will be incurred according to model you have.

When covered by AppleCare+

A repair charge determined by Apple Inc. will be incurred.

⌈AppleCare+ for iPhone⌋

Repair charge table
(when not covered by the manufacturer's one-year warranty provided by Apple Inc.)

Repair charge table(when not covered by the manufacturer's one-year warranty provided by Apple Inc.)
Model name Main unit replacement/repair Battery service
iPhone XS Max ¥81,400 ¥9,400
iPhone XS ¥74,900 ¥9,400
iPhone XR ¥54,500 ¥9,400
iPhone X ¥73,000 ¥9,400
iPhone 8 Plus ¥52,600 ¥6,500
iPhone 8 ¥46,600 ¥6,500
iPhone 7 Plus ¥46,600 ¥6,500
iPhone 7 ¥43,000 ¥6,500
iPhone 6s Plus ¥44,200 ¥6,500
iPhone 6s ¥40,500 ¥6,500
iPhone 6 Plus ¥44,200 ¥6,500
iPhone 6 ¥40,500 ¥6,500
iPhone SE ¥36,900 ¥6,500
iPhone 5s ¥36,900 ¥6,500
iPhone 5c ¥36,900 ¥6,500
  • Repair charges are subject to change without notice.

Repair flow

The basic flow for repair is as follows.
Submission for repair at a repair center may be necessary depending on the condition, warranty period, etc. of the product you want repaired.

  1. docomo Shop appointment
  2. Acceptance at shop
  3. Check of product you want repaired and provision of quotation
  4. Handing over of repaired product and making payment

Notes

  • Repairs are applicable to iPhones purchased at official DOCOMO outlets.
  • Repair charges are subject to change without notice.
  • Please remove any screen protective film, case, etc. yourself before submission for repair.
  • The repair service is carried out in accordance with the standards of Apple Inc.
  • Repair may not be possible if the product you want repaired has undergone irregular repair work that is not authorized by Apple Inc. or is a modified product.
  • Cancellation after making an application for repair is not possible.
  • You are responsible for any communications charges incurred during repair and basic charges and other charges incurred during the period that you left your phone with DOCOMO.
  • When you visit a shop after making an appointment, you will be attended to as soon as there are counter staff available. Please note that you may have to wait a short while.

  • Unless otherwise specified, all indicated amounts exclude tax.
  • Apple, the Apple Logo, Apple Watch, iPad, iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. The iPhone trademark is used under license from AiPhone Co., Ltd. App Store, AppleCare, iCloud are service marks of Apple Inc., registered in the U.S. and other countries. TM and © 2019 Apple Inc. All rights reserved.
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