Support at Domestic Airports

Before travelling overseas, check how to use your phone overseas and the corresponding charges.

Support at Domestic Airports (in Japanese only)

Numbers for Inquiries from within Japan

Contact numbers for inquiries in Japan are listed.

Overseas Customer Support

Support is provided locally overseas to enable worry-free use at your destination.

Numbers for Inquiries from Overseas

DOCOMO provides support 24/7 in Japanese in case you lose or break your phone while overseas.

Overseas Travel Destination Notice SMS

Receive notification of whether your travel destination is compatible with the overseas packet flat-rate services.

Overseas Packet Suspension Service

This service can suspend packet communications when a fixed amount is exceeded.

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