Free Overseas Battery Charger Lending Service

Overseas Support Desk

docomo world counter Hawaii

Address Waikiki Shopping Plaza 2F, 2250 Kalakaua Ave., Suite201, Honolulu, HI 96815, U.S.A.
Telephone +1-808-923-6880 (charges apply)
Business hours
(local time)

[Regular business hours]
9:30 a.m. to 8:00 p.m.

[Business hours on the days specified below]
9:30 a.m. to 6:00 p.m.

noticeJanuary 1, Thanksgiving national holiday (4th Thursday of November), and December 25

Business days Open 365 days
Available services
  • WORLD WING inquiries and applications
  • Explanation on how to use your mobile phone overseas and operations required in advance
  • Same-day overseas handset rental applications
  • Free battery charging service
  • New subscription reservations for those returning to Japan
  • Sales of "DOCOMO USA Wireless" cell phone service

noticeWORLD WING Handset Rental Service may be recommended in cases of damage or exposure to water (malfunction caused by subscriber), or if a subscriber with a broken roaming mobile phone that is 3G area compatible will travel to a destination that is in a GSM area.

noticedocomo world counters do not handle repairs. Please visit a DOCOMO repair counter after returning to Japan should you need the repair service.

docomo Support Desk New York

Address 1073 Avenue of the Americas, New York, NY 10018, USA
(on B1F of Kinokuniya Book Stores of America New York Main Store between 40th St. & 41st St. on 6th Ave.)
Telephone

+1-888-362-6661 (charges apply)
Calls accepted: 9:00 a.m. to 5:00 p.m. (North American Eastern Time)
(Except on Saturdays, Sundays, and public holidays)

noticePlease note that this differs from the business hours below.

Business hours
(local time)
Mon. to Sat.: 10:00 a.m. to 8:00 p.m.
Sun. 11:00 a.m. to 7:30 p.m.
Business days Open daily, except January 1
Available services
  • Explanation on how to use and operate your mobile phone overseas
  • Free battery charging service
  • New subscription reservations for those returning to Japan
  • Sales of "DOCOMO USA Wireless" cell phone service
  • Various inquiries

docomo Support Desk Los Angeles

Address 21515 S.Western Ave., Torrance, CA 90501, U.S.A.
(in Mitsuwa Market Place Torrance Store)
Telephone

+1-888-362-6661 (charges apply)
Calls accepted: 9:00 a.m. to 5:00 p.m. (North American Eastern Time)
(Except on Saturdays, Sundays, and public holidays)

noticePlease note that this differs from the business hours below.

Business hours
(local time)
Open: 9:00 a.m. to 8:00 p.m.
Business days Open 365 days
Available services
  • Explanation on how to use and operate your mobile phone overseas
  • Free battery charging service
  • New subscription reservations for those returning to Japan
  • Sales of "DOCOMO USA Wireless" cell phone service
  • Various inquiries

docomo Support Desk San Jose

Address 675 Saratoga Ave., San Jose, CA 95129, U.S.A.
(in Mitsuwa Market Place San Jose Store)
Business hours
(local time)
11:00a.m. to 6:00p.m.
Business days Open 365 days
Available services
  • Explanation on how to use and operate your mobile phone overseas
  • Free battery charging service
  • New subscription reservations for those returning to Japan
  • Sales of "DOCOMO USA Wireless" cell phone service
  • Various inquiries

docomo Support Desk Chicago

Address 100 E.Algonquin Road, Arlington Hts. ,IL 60005, U.S.A.
(in Mitsuwa Market Place Chicago Store)
Business hours
(local time)
9:00a.m. to 6:00p.m.
Business days Open 365 days
Available services
  • Explanation on how to use and operate your mobile phone overseas
  • Free battery charging service
  • New subscription reservations for those returning to Japan
  • Sales of "DOCOMO USA Wireless" cell phone service
  • Various inquiries

docomo Support Desk Shanghai

Address Shanghai World Financial Center 3F,
No.100, Century Ave., Pudong New Area, Shanghai, China
Business hours
(local time)
10:00 a.m. to 7:00 p.m.
Business days Closed on Saturdays, Sundays, public holidays, and Chinese New Year
Available services
  • Explanation on how to use and operate your mobile phone overseas
  • Free battery charging service
  • New subscription reservations for those returning to Japan
  • Local mobile phone service for Japanese residents
  • Various inquiries

docomo Support Desk Bangkok

Address Isetan Department Store 4F,
4/1-4/2 CentralWorld, Rajdamri Road, Pathumwan, Bangkok 10330, Thailand (on 4F of Isetan Bongkok)
Business hours
(local time)
10:00 a.m. to 9:00p.m.
Business days It is based on business day of Isetan
Available services
  • Explanation on how to use and operate your mobile phone overseas
  • Free battery charging service
  • New subscription reservations for those returning to Japan
  • Various inquiries

docomo Support Desk Singapore

Address 177 River Valley Road #B1-20 Liang Court,
Singapore 179030 (on B1F of Liang Court Shopping Center)
Business hours
(local time)
12:00 p.m. to 8:00 p.m.
Business days It is based on business day of Liang Court Shopping Center
Available services
  • Explanation on how to use and operate your mobile phone overseas
  • Free battery charging service
  • New subscription reservations for those returning to Japan
  • Local mobile phone service for Japanese residents
  • Various inquiries

docomo Support Desk San Francisco

noticeOpening expected on April 21, 2014

Address 222 Mason St, Ground Floor, San Francisco, CA 94102, U.S.A. (located inside HOTEL NIKKO SAN FRANCISCO/WORLD ASSISTANCE SERVICE,INC.)
Business hours
(local time)
Open: 9:00 a.m. to 5:30 p.m.
Business days Open 365 days
Available services
  • Free battery charging service
  • Explanation on how to use and operate your mobile phone overseas
  • Various inquiries

noticeA tour desk provides support as an intermediary of the Information Center, etc.

docomo Support Desk Las Vegas

noticeOpening expected on April 21, 2014

Address 3200 Las Vegas Blvd. South, Las Vegas, NV 89109, U.S.A.
(located inside SAKS FIFTH AVENUE/WORLD ASSISTANCE SERVICE,INC.)
Business hours
(local time)
Mon. to Sat.: 10:00 a.m. to 6:00 p.m.
Sun. 12:00 p.m. to 7:00 p.m.
Business days Open all year round (excluding days when Saks Fifth Avenue is closed)
Available services
  • Free battery charging service
  • Explanation on how to use and operate your mobile phone overseas
  • Various inquiries

noticeA tour desk provides support as an intermediary of the Information Center, etc.

docomo Support Desk Guam

Address 1296 Pale San Vitores Road, Tumon, Guam 96913 (in Tour Lounge Center of DFS Galleria 1F)
Business hours
(local time)
9:00 a.m. to 5:30 p.m.
Business days Open 365 days
Available services
  • Free battery charging service
  • Explanation on how to use and operate your mobile phone overseas
  • Various inquiries

noticeA tour desk provides support as an intermediary of the Information Center, etc.

docomo Support Desk Seoul

Address 6F Main-Wing, Lotte Hotel, Eulji-Ro 30-gil, Jung-gu, Seoul, Korea 100-721
Business hours
(local time)
Open: 9:00 a.m. to 6:00 p.m.
Business days Open daily, except public holidays and Chinese New Year
Available services
  • Free battery charging service
  • Explanation on how to use and operate your mobile phone overseas
  • Various inquiries

noticeA tour desk provides support as an intermediary of the Information Center, etc.

docomo Support Desk Taipei

Address 1F, No. 56 Sec. 2 Chung Shan N. Rd., Taipei (In JTB)
Business hours
(local time)
9:00 a.m. to 5:30 p.m.
Business days Open 365 days
Available services
  • Free battery charging service
  • Explanation on how to use and operate your mobile phone overseas
  • Various inquiries

noticeA tour desk provides support as an intermediary of the Information Center, etc.

docomo Support Desk London

Address 20 North Audley Street London,W1K 6WE
(Closest Station: Walk in 5 minutes from Bond Street or Marble Arch Station
noticealong North Row, next to HALIFAX, across West London College)
Business hours
(local time)
Mon. to Fri.: 9:30 a.m. to 6:00 p.m.
Sat. 10:00 a.m. to 3:00 p.m.
Business days

Mon. to Sat., except public holidays

Available services
  • Free battery charging service
  • Explanation on how to use and operate your mobile phone overseas
  • Various inquiries

noticeThe tour desk provides support as an intermediate agency.

docomo Support Desk Paris

Address JGA Desk My Bus
18 Rue des Pyramides 75001 Paris, France (Tour desk is located inside Mybus, next to Junkudo Librairie Japonaise)
Business hours
(local time)
9:00 a.m. to 6:00 p.m.
Business days Mon. to Fri., except public holidays
Available services
  • Free battery charging service
  • Explanation on how to use and operate your mobile phone overseas
  • Various inquiries

noticeA tour desk provides support as an intermediary of the Information Center, etc.

Free Battery Charging Service

If the battery level of your roaming mobile phone becomes low while you are traveling overseas and you wish to charge the handset, a charger will be loaned to you for free.

Eligible users

Users of WORLD WING compatible handsets

noticeThe free battery charging service is available for models compatible with AC Adapter 02, microUSB Conversion Adapter T01, or AC Adapter Cable SO01.

Charge

Free

Battery charging stations Beijing

noticeSupport Desk service has been changed to free battery charging service only.

Address 26 Jianguomenwai Avenue, Beijing, China
(in JTB Tour Desk, 3F of Chang Fu Gong Office Building next to Hotel New Otani Chang Fu Gong)
Business hours
(local time)
8:30 a.m. to 5:00 p.m.
Business days Open 365 days
Available services
  • Free battery charging service

noticeThe free battery charging service is available only at the support desk.

Battery charging stations Hong Kong

noticeSupport Desk service has been changed to free battery charging service only.

Address Wharf T&T Centre 7F,
7 Carton Road, Tsim Sha Tsui, Kowloon, Hong Kong (in JTB)
Business hours
(local time)
9:00 a.m. to 6:00 p.m.
Business days Closed on Saturdays, Sundays, public holidays, and Chinese New Year
Available services
  • Free battery charging service

noticeThe free battery charging service is available only at the support desk.

South Korea (Seoul): Lotte Main Store

Address Lotte Department (Main Store) 10F, Sogong-dong 1, Jung-gu, Seoul
(in front of the guest lounge on 10F)
Business hours
(local time)
9:30 a.m. to 9:00 p.m.
Business days Open 365 days

South Korea (Seoul): Lotte World

Address Lotte Department (Jamsil Store) 10F, Jamsil-dong 40-1, Songpa-gu, Seoul(In lounge of 10F)
Business hours
(local time)
9:30 a.m. to 9:00 p.m.
Business days Open 365 days

South Korea (Seoul): COEX Store

Address COEX Intercontinental Hotel B2F, Samsung-dong 159, Gangnam-gu, Seoul
Business hours
(local time)
10:00 a.m. to 9:00 p.m.
Business days Open 365 days

South Korea (Busan): Lotte Busan

Address Lotte Department Store (Busan Store) 8F, Bujeon-dong 503-15, Busanjin-gu, Busan Metro City
(in front of the information desk on 8F)
Business hours
(local time)
9:30 a.m. to 8:00 p.m.
Business days Open 365 days

Shanghai Mei Long Zhen Isetan

Address 1038, Nan Jing Road (West), Shanghai (at the service counter on 6F)
Business hours
(local time)
10:00 a.m. to 9:30 p.m.
Business days Days closed are irregular

Taiwan (Taipei): Shop of Far EasTone Telecommunications Co., Ltd in Vieshow Cinema

Address No. 20, Songshou Road, Xinyi District, Taipei City
Business hours
(local time)
Sun. to Thu.: 11:00 a.m. to 11:00 p.m.
Fri. & Sat.: 11:00 a.m. to 00:00 a.m.
Business days Open 365 days
Available services

Free battery charging service

noticeA phone for direct calls to docomo Information Center is provided in the shop.

Guam (Tumon) DFS Galleria Guam

Address 1296 Pale San Vitores Road Tumon, Guam 96911
Business hours
(local time)
10:00 a.m. to 11:00 p.m.
Business days Open 365 days

LONG STAY SERVICE FRANCE S.A.S

Address Heron Building 5F, 10, Rue de la Paix 75002 Paris,
Business hours
(local time)
9:30 a.m. to 5:00 p.m.
Business days Mon. to Fri., except public holidays

Free Overseas Battery Charger Lending Service

If the battery level of your roaming mobile phone becomes low while you are traveling overseas and you wish to charge the handset, a charger will be loaned to you for free.

Hotels offering the service

Eligible users

Users of WORLD WING compatible handsets who are staying at any of the following hotels

  • noticeSupport is limited to models that can be charged using a FOMA AC Adapter 02.
  • noticeThe above hotels handle inquiries about the charger loan service only.
  • noticeCharging is possible at the reception desk of some of the hotels.

USA

The Hawaiian Islands
Oahu The Kahala Hotel & Resort
Hawaii The Fairmont Orchid Hawaii
The Mauna Lani Bay Hotel and Bungalows
Hapuna Beach Prince Hotel
Hilton Waikoloa Village
Mauna Kea Beach Hotel
Maui The Westin Maui Resort & Spa Ka'anapali
The Ritz-Carlton, Kapalua
Hyatt Regency Maui
Makena Beach & Golf Resort Maui
Royal Lahaina Resort
Guam
Outrigger Guam Resort
The Westin Resort Guam
Guam Plaza Hotel
Guam Reef Hotel
Hilton Guam Resort & Spa
California
MIYAKO HYBRID HOTEL TORRANCE
NEW GARDENA HOTEL
New York
The Kitano New York

Asia

China
Beijing Kempinski Hotel Beijing Lufthansa Center
Hotel New Otani Chang Fu Gong
The Peninsula Beijing
The Regent Beijing
Novotel Beijing Xinqiao
Jinglun Hotel (Nikko Hotels International)
Fairmont Beijing
Grand Millennium Beijing
The Great Wall Sheraton Hotel Beijing
Hotel Nikko New Century Beijing
Shanghai The Westin Bund Center Shanghai
Okura Garden Hotel Shanghai
The Longemont Shanghai
Hong Qiao State Guest Hotel
Park Hyatt Shanghai
Four Seasons Hotel Shanghai
Pudong Shangri-La Shanghai

Europe

France
Paris The Westin Paris
Prince Hotel Forum
Hotel Westminster
Hotel Scribe
Hotel de Louvre
Le Meridien Etoile

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