• noticeThe services differ according to Support Desks.
  • noticeFailures are not supported by Support Desk.

Free Battery Charging Service

Overseas Support Desk

docomo world counter Hawaii

Address Waikiki Shopping Plaza 2F, 2250 Kalakaua Ave., Suite201, Honolulu, HI 96815, U.S.A.
Telephone +1-808-923-6880 (charges apply)
Business hours
(local time)

[Regular business hours]
9:30 a.m. to 8:00 p.m.

[Business hours on the days specified below]
9:30 a.m. to 6:00 p.m.

noticeJanuary 1, Thanksgiving national holiday (4th Thursday of November), and December 25

Business days Open 365 days
Available services
  • WORLD WING inquiries and applications
  • Explanation on how to use your mobile phone overseas and operations required in advance
  • Free battery charging service

noticedocomo world counters do not handle repairs. Please visit a DOCOMO repair counter after returning to Japan should you need the repair service.

docomo Support Desk New York

noticeFrom Wednesday, July 29, 2015, Support Desk will be at the new location below, where it will be relocated.

Address 1073 Avenue of the Americas, New York, NY 10018, USA
(on B1F of Kinokuniya Book Stores of America New York Main Store between 40th St. & 41st St. on 6th Ave.)
Telephone

+1-888-362-6661 (charges apply)
Calls accepted: 9:00 a.m. to 5:00 p.m. (North American Eastern Time)
(Except on Saturdays, Sundays, and public holidays)

noticePlease note that this differs from the business hours below.

Business hours
(local time)
Mon. to Sat.: 10:00 a.m. to 8:00 p.m.
Sun. 11:00 a.m. to 7:30 p.m.
Business days Open daily, except January 1
Available services
  • Explanation on how to use and operate your mobile phone overseas
  • Free battery charging service
  • Sales of "DOCOMO USA Wireless" cell phone service
  • Various inquiries

noticeFrom Wednesday, July 29, 2015

Address 1335 Avenue of the Americas, New York, NY 10019
(Inside H.I.S., New York Hilton Midtown basement level)
Business hours
(local time)
7:45 a.m. to 7:00 p.m.
Business days Open 365 days
Available services
  • Explanation on how to use and operate your phone overseas
  • Free battery charging service
  • Inquiries

noticeA tour desk provides support as an intermediary of the Information Center, etc.

docomo Support Desk Shanghai

Address Shanghai World Financial Center 3F,
No.100, Century Ave., Pudong New Area, Shanghai, China
Business hours
(local time)
10:00 a.m. to 8:00 p.m.
Business days Open 365 days
Available services
  • Explanation on how to use and operate your mobile phone overseas
  • Free battery charging service
  • Local mobile phone service for Japanese residents
  • Various inquiries

docomo Support Desk Bangkok

Address Isetan Department Store 4F,
4/1-4/2 CentralWorld, Rajdamri Road, Pathumwan, Bangkok 10330, Thailand (on 4F of Isetan Bongkok)
Business hours
(local time)
10:00 a.m. to 9:00p.m.
Business days It is based on business day of Isetan
Available services
  • Explanation on how to use and operate your mobile phone overseas
  • Free battery charging service
  • Various inquiries

docomo Support Desk Singapore

Address 25 SCOTTS ROAD, SINGAPORE (in T Galleria by DFS)
Business hours
(local time)
11:00 a.m. to 6:30 p.m.
Business days Open 365 days
Available services
  • Explanation on how to use and operate your mobile phone overseas
  • Free battery charging service
  • Various inquiries

noticeA tour desk provides support as an intermediary of the Information Center, etc.

docomo Support Desk Guam

Address 1296 Pale San Vitores Road, Tumon, Guam 96913 (in Tour Lounge Center of DFS Galleria 1F)
Business hours
(local time)
9:00 a.m. to 5:30 p.m.
Business days Open 365 days
Available services
  • Free battery charging service
  • Explanation on how to use and operate your mobile phone overseas
  • Various inquiries

noticeA tour desk provides support as an intermediary of the Information Center, etc.

docomo Support Desk Seoul

Address 30, Eulji-ro, Jung-gu, Seoul
B1 floor of LOTTE Hotel Main Building (inside LOTTE JTB)
Business hours
(local time)
Open: 9:00 a.m. to 6:00 p.m.
Business days Open daily, except public holidays and Chinese New Year
Available services
  • Free battery charging service
  • Explanation on how to use and operate your mobile phone overseas
  • Various inquiries

noticeA tour desk provides support as an intermediary of the Information Center, etc.

docomo Support Desk Taipei

Address 1F, No. 56 Sec. 2 Chung Shan N. Rd., Taipei (In JTB)
Business hours
(local time)
9:00 a.m. to 5:30 p.m.
Business days Open 365 days
Available services
  • Free battery charging service
  • Explanation on how to use and operate your mobile phone overseas
  • Various inquiries

noticeA tour desk provides support as an intermediary of the Information Center, etc.

docomo Support Desk London

Address 20 North Audley Street London,W1K 6WE
(Closest Station: Walk in 5 minutes from Bond Street or Marble Arch Station
noticealong North Row, next to HALIFAX, across West London College)
Business hours
(local time)
Mon. to Fri.: 9:30 a.m. to 6:00 p.m.
Sat. 10:00 a.m. to 3:00 p.m.
Business days

Mon. to Sat., except public holidays

Available services
  • Free battery charging service
  • Explanation on how to use and operate your mobile phone overseas
  • Various inquiries

noticeThe tour desk provides support as an intermediate agency.

docomo Support Desk Paris

Address JGA Desk My Bus
18 Rue des Pyramides 75001 Paris, France (Tour desk is located inside Mybus, next to Junkudo Librairie Japonaise)
Business hours
(local time)
9:00 a.m. to 6:00 p.m.
Business days Mon. to Fri., except public holidays
Available services
  • Free battery charging service
  • Explanation on how to use and operate your mobile phone overseas
  • Various inquiries

noticeA tour desk provides support as an intermediary of the Information Center, etc.

Free Battery Charging Service

If the battery level of your roaming mobile phone becomes low while you are traveling overseas and you wish to charge the handset, a charger will be loaned to you for free.

Eligible users

Users of WORLD WING compatible handsets

noticeThe free battery charging service is available for models compatible with AC Adapter 02, microUSB Conversion Adapter T01, or AC Adapter Cable SO01.

Charge

Free

Battery charging stations Beijing

noticeSupport Desk service has been changed to free battery charging service only.

Address 26 Jianguomenwai Avenue, Beijing, China
(in JTB Tour Desk, 3F of Chang Fu Gong Office Building next to Hotel New Otani Chang Fu Gong)
Business hours
(local time)
8:30 a.m. to 5:00 p.m.
Business days Open 365 days
Available services
  • Free battery charging service

noticeThe free battery charging service is available only at the support desk.

Battery charging stations Hong Kong

noticeSupport Desk service has been changed to free battery charging service only.

Address Wharf T&T Centre 7F,
7 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong (in JTB)
Business hours
(local time)
9:00 a.m. to 6:00 p.m.
Business days Closed on Saturdays, Sundays, public holidays, and Chinese New Year
Available services
  • Free battery charging service

noticeThe free battery charging service is available only at the support desk.

Taiwan (Taipei): Shop of Far EasTone Telecommunications Co., Ltd in Vieshow Cinema

Address No. 20, Songshou Road, Xinyi District, Taipei City
Business hours
(local time)
Sun. to Thu.: 11:00 a.m. to 11:00 p.m.
Fri. & Sat.: 11:00 a.m. to 00:00 a.m.
Business days Open 365 days
Available services

Free battery charging service

noticeA phone for direct calls to docomo Information Center is provided in the shop.

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