• noticeThe service is different depending on Support Desk.
  • noticeRepair service is not available at Support Desk.

Overseas Support Desk

docomo world counter Hawaii

Address Waikiki Shopping Plaza, First basement inside of “Travel Plaza” 2250 Kalakaua Ave. Honolulu, Hawaii 96815
Telephone +1-808-923-6880 (charges apply)
Business hours
(local time)

10:00 a.m. to 6:00 p.m.

Business days Open 365 days
Available services
  • Explanation on how to use and operate your phone overseas
  • Free battery charging service
  • Inquiries

noticeSupport as an intermediary of the Information Center, etc.

docomo Support Desk Shanghai

Address 618 Huangpu, Xujiahui Rd, Shanghai, China
Dapuqiao Station (Exit 4) on Shanghai metro Line 9, located inside the China Unicom Shop 1F
Business hours
(local time)
10:00 a.m. to 8:00 p.m.
Business days Open 365 days
(Temporary closure in Lunar New Year)
Available services
  • Explanation on how to use and operate your mobile phone overseas
  • Free battery charging service
  • Local mobile phone service for Japanese residents
  • Various inquiries

docomo Support Desk Bangkok

Address Isetan Department Store 4F,
4/1-4/2 CentralWorld, Rajdamri Road, Pathumwan, Bangkok 10330, Thailand (on 4F of Isetan Bongkok)
Business hours
(local time)
10:30 a.m. to 9:30 p.m.
Business days It is based on business day of Isetan
Available services
  • Explanation on how to use and operate your mobile phone overseas
  • Free battery charging service
  • Various inquiries

【information on business closing】
On March 31, 2017, following docomo Support Desks and Battery charging stations were closed.

  • docomo Support Desk New York/Guam/London/Paris/Seoul/Taipei/Singapore
  • Battery charging stations Beijing/Hong Kong

■Contact information on WORLD WING
Making Inquiries while Using This Service Overseas

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