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Foreign Language Support

All shops provide this support service* through interpreters, to enable foreign language speaking customers to stop by freely and comfortably.

  • The shop staff calls up an interpreter by phone and the conversation is carried out by passing the phone to and from the customer.
  • Interpreters are available for the four languages of English, Portuguese, Chinese, and Spanish.

[Hours available]
9 a.m. to 8 p.m. (including Saturdays, Sundays, and national holidays)

  • Service is only available within shop business hours.

[Service image]

The shop staff calls up an interpreter by phone and the conversation is carried out by passing the phone to and from the customer.

① First, the shop staff will use an explanatory sheet to explain to the customer how the service will be provided by calling up an interpreter.
② Shop staff calls the interpreter.
③ Shop staff will pass the phone to the customer and have the interpreter take over the conversation.
④ When the interpreter is done explaining to the customer, the customer will pass the phone back to the shop staff who will then explain the next issue. Thereafter, steps ③ and ④ will be carried out repeatedly.

Inquiries by Phone

Mobile phone/
PHS OK

The icon on the left signifies that the number can also be called from mobile phones and PHSs.
The indicated business hours are subject to change during the year-end and New Year holidays.
To avoid mistakes, please double-check the number before dialing.

  • Communications charges do not apply for calls to numbers starting with 0120.
Information to know before making an inquiry

Your inquiry will proceed smoothly if you know the following information.

  • Subscription number
  • Network PIN (4-digit number you specified at the time of subscription)
  • Required to identify the subscriber for subscription inquiries and various procedures.

General Inquiries (docomo Information Center)

open all year round

From landline phones etc.

0120-005-250

Mobile phone/
PHS OK

Available languages: English, Portuguese, Chinese, and Spanish.
9 a.m. to 8 p.m.

0120-800-000
(in Japanese only)

Mobile phone/
PHS OK

9 a.m. to 8 p.m.

  • May not be accessible from some IP phones.

From DOCOMO mobile phones

151
(toll free, in Japanese only)

9 a.m. to 8 p.m.

  • Cannot be called from landline phones.
  • Various orders, requests for suspending or resuming your service if your mobile phone is lost, and other inquiries accepted.

Inquiries Regarding Failures and Applying for Repairs

open all year round

From DOCOMO mobile phones

113
(toll free, in Japanese only)

Inquiries regarding malfunctions: 24 hours a day

  • Cannot be called from landline phones.

From landline phones etc.

0120-800-000
(in Japanese only)

Mobile phone/
PHS OK

Inquiries regarding malfunctions: 24 hours a day

  • May not be accessible from some IP phones.
  • When, from results of your inquiry, it is determined that your handset requires repair, please bring it to a repair counter designated by DOCOMO. Please be aware that repair counters will accept handsets only during business hours.

Inquiries Regarding Signal Reception

open all year round

From DOCOMO mobile phones

113
(toll free, in Japanese only)

Inquiries regarding area status: 9 a.m. to 8 p.m.

  • Cannot be called from landline phones.

From landline phones etc.

0120-800-000
(in Japanese only)

Mobile phone/
PHS OK

Inquiries regarding area status: 9 a.m. to 8 p.m.

  • May not be accessible from some IP phones.

Inquiries In Case of Loss

open all year round

Suspending/resuming service due to loss, etc. in case of an emergency and locking/unlocking Omakase Lock

0120-005-250

Mobile phone/
PHS OK

Available languages: English, Portuguese, Chinese, and Spanish.
9 a.m. to 8 p.m.

  • A network PIN and unlock number are required to resume service and unlock Omakase Lock.
  • For how to suspend or resume service, see Suspending/Resuming Service Due to Loss or Theft.
  • If your mobile phone is an Omakase Lock compatible model, you can set Omakase Lock at the same time.

Omakase Lock (in Japanese only)

Inquiries in case of theft or loss overseas

If your mobile phone is lost, damaged, etc. while overseas, help is available around the clock in Japanese.

Making inquiries while using this service overseasLink to PC page

Mobile Device Protection & Delivery Service Center

open all year round

From DOCOMO mobile phones

15711
(in Japanese only)

9 a.m. to 8 p.m.

  • Only from a DOCOMO mobile phone or docomo Smartphone.

From landline phones etc.

0120-210-360
(in Japanese only)

Mobile phone/
PHS OK

9 a.m. to 8 p.m.

  • May not be accessible from some IP phones.
  • For after-hours service suspension, call 0120-524-360 (24 hours a day, in Japanese only).
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