Postal Itemized Billing Service

This service sends an itemized statement of all charges for one month by post every month. The following is the guide to how to use and notes on using this service.

How to Use

An itemized statement of charges for usage for the previous month will be sent every month starting from the month following the month of application.

For the postal address, either 'Send together with bill and other documents' or 'Send to subscriber's postal address separately from bill and other documents' can be selected.

If you subscribe to e-billing, you can view an itemized statement of charges on Itemized Billing Confirmation website from your smartphone, docomo Feature Phone (sp-mode/i-mode) or PC.

Reading Your Itemized Statement of Charges

A detailed explanation on reading the itemized billing statement is available in PDF format.

Usage Charges

The postal charge differs depending on the postal address for itemized billing statements.

(incl. tax)

Table of usage charges
Postal address for itemized statement of charges Preparation charge Postal charge
Send together with bill and other documents ¥110 free
Send to subscriber's postal address separately from bill and other documents ¥110 ¥81
  • A separate postal charge applies for sending the itemized statement of charges separately from your bill and other documents.
  • The preparation charge applies to one subscriber line for each month of use.
  • The preparation and postal charges for the itemized statement of charges will be added to and billed with the charges for the month in which it is sent.
  • Due to a postage rate increase by Japan Post, the postage fee for sending an itemized billing statement of charges will rise to ¥81 (incl. tax), effective on October 2019.

Notes

About application

  • An application needs to be made in advance to use this service.
  • Only itemized billing charges of the itemized billing service type applied for in advance can be viewed.
  • You will be sent mail (Message R) informing you that order procedures are complete when you have conducted application procedures for Postal Itemized Billing Service (except when new subscription or subscription transfer are accepted at the same time). This mail will be delivered free of packet communications charges, and will be sent even to those who have configured (Suspend delivery of DOCOMO News) settings.

About sending of itemized statement of charges

  • An itemized statement of all charges for one month is sent every month. For the postal address, either 'Send together with bill and other documents' or 'Send to subscriber's postal address separately from bill and other documents' can be selected.
  • If the postal address to which to send the itemized statement of charges changes for a reason such as you moving, perform the procedure to change your postal address as soon as possible. If there is a delay in performing the procedure, the itemized statement of charges may be returned for a reason such as your new address being unknown and will become unable to be sent.
    • If the itemized statement of charges is returned to DOCOMO at least two times for the above reason, the sending of it may be terminated. When the itemized statement of charges is sent together with the bill or other document, please note that the sending of the itemized statement of charges including that for sub lines may be terminated if the bill or other document is returned at least two times.
    • If Separate Use Itemization Service (Option) is used as well, it may also be terminated.
  • An itemized statement of charges will not be prepared and sent in the following cases.
    • You have not made calls or used communications.
    • The subscription has been transferred or inherited.
  • The work of printing and issuing the itemized statements issued by DOCOMO is outsourced to NTT FINANCE CORPORATION.

About confirmation of itemized charges with e-billing

  • When you apply for e-billing and 'Send together with bill and other documents' is selected for the postal address of the itemized statement of charges in the application procedure, you can view itemized charges on the Itemized Billing Confirmation website until the end of third month including the month of issue. (The itemized charges cannot be viewed via i-mode.)
  • If 'Send to subscriber's postal address separately from bill and other documents' is selected for the postal address of the itemized statement of charges in the application procedure, itemized charges will not be provided on the Itemized Billing Confirmation website, and the itemized statement of charges will be sent to the subscriber's postal address. (Separate preparation and postal charges will apply.)

Others

  • If a subscriber to i-mode uses fee-based i-mode sites, an itemized statement of charges will also be created for i-mode information charges.
  • If you use overseas calls and communications (WORLD CALL), the itemized statement of charges will also be prepared.
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